Ritesh Shakya
Head Barista
35/38 Amiens Avenue,TAS
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Head Barista
Smolt Kitchen
09.2019 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Barista
Airport Retail Enterprises
02.2017 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelors of Business Administration - Business
Universal College
Kathmandu, Nepal 04.2001 -
Skills
Latte art mastery
Menu development
Adaptability under pressure
Food Safety Compliance
POS System Operation
Opening and closing duties
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Head Barista
Smolt Kitchen
09.2019 - Current
Barista
Airport Retail Enterprises
02.2017 - 07.2019
Bachelors of Business Administration - Business
Universal College
04.2001 -
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