Rithik Raghu
Pascoe Vale,VIC
Summary
Detail-oriented business professional committed to improving stakeholder relations & risk performance to promote sustainable value. Adept at analyzing and reporting high volume caseloads while meeting concurrent deadlines in a fast paced environment. Compelling presenter adept at communicating effectively to initiate collaborative outcomes and deliver qualified stakeholders experience.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Customer Service Supervisor
Petbarn
Brunswick, VIC
10.2022 - Current
- Developed inventory systems and maintained stock-flow accuracy while maintaining high average on performance evaluations.
- Monitored customer metrics and employed developed actionable insights to improve efficiency and performance and liaised with senior management.
- Actively supported service standards by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Duty Manager
Coles Group
Port Melbourne, VIC
10.2019 - 08.2022
- Drove performance and process improvements by frequent evaluations of inventory workflows, rostering and customer service.
- Investigated customer complaints and delivered prompt resolution to customer satisfaction and enabled teams to optimize service standards throughout Covid-19 supply chain disruptions.
- Analyzed business performance and enabled shrink management systems with cross functional teams.
Finance Administrator
AJQ Technology Consulting
Melbourne, VIC
10.2021 - 02.2022
- Executed data reconciliation and investigated financial discrepancies for data migration.
- Established new data sourcing strategies to identifying target data & analyzed future financial positions of client portfolios.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
Sport Leader
Decathlon Sports
Mysore, India
02.2017 - 05.2019
- Engaged with customers by educating on product knowledge and curated sporting workshops to develop brand awareness.
- Promoted to Sustainability leader in November 2018, established best practices in sustainability reporting, digital marketing and implement change management practices.
- Recognized successes in omni channel marketing and digital content moderation for multi sport apparel and equipments.
Education
Master of International Business - International Business Management
RMIT University
07.2019 - 12.2021
Bachelor of Commerce - Business Management
Mysore University
05.2016 - 05.2019
Skills
Risk Analysis & Pre-mortem Assessment
Websites
Projects
Risk Analysis & Assessment, RMIT University, 2021
- Developed risk assessment report employing multiple risk analysis techniques to assess retail sectors risk feasibility.
- Consolidated risk mitigation measures & presented performance strategies to stakeholders.
Business Project Management, RMIT University, 2021
- Developed project proposal for procurement and delivery of laptops and 3D printers to RMIT University.
- Evaluated The Chunnel Project and consolidated project appraisal report.
International Strategy, RMIT University, 2021
- Analyzed global market performance indices and developed product positioning models for APAC region.
- Collaborated on business investment decisions in transnational markets while attributing foresight on demand.
Certification
Digital Solutions Design, RMIT Cred. Digital tools for the future, RMIT Cred
Additional Information
References made available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Service Supervisor
Petbarn
10.2022 - Current
Finance Administrator
AJQ Technology Consulting
10.2021 - 02.2022
Digital Solutions Design, RMIT Cred. Digital tools for the future, RMIT Cred
12-2019
Business Problem Solving, RMIT Cred.
12-2019
Digital tools for the future, RMIT Cred
12-2019
Duty Manager
Coles Group
10.2019 - 08.2022
Master of International Business - International Business Management
RMIT University
07.2019 - 12.2021
Sport Leader
Decathlon Sports
02.2017 - 05.2019
Bachelor of Commerce - Business Management
Mysore University
05.2016 - 05.2019
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