Ritik Poudel
Rockdale,NSW
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
Work History
Waiter
The Meat And Wine Co
02.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Answered customers' questions, recommended items, and recorded order information.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Used upselling technique and was listed as top 7 best seller in the company.
Barista
2 Hands Cafe
03.2022 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Cafe Manager
De Cafe
01.2019 - 01.2021
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Secured daily cash by verifying totals and making nightly deposits.
- Introduced new menu items to add variety and selections and meet customer preferences.
Team Member
KFC
04.2019 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
Education
Bachelor of Information Technology - Computer Science And Programming
King's Own Institute
Sydney, NSWDiploma of Hospitality Management - Hospitality
Queensland International Business Academy
Sydney2025
Skills
- Wine Service
- Wine Knowledge
- Item Promotion
- High-Volume Dining
- Food and Beverage Pairings
- Adaptable and Flexible
- Dining Customer Service
- Sales Techniques
- Hospitality service expertise
Timeline
Barista
2 Hands Cafe
03.2022 - 06.2023
Waiter
The Meat And Wine Co
02.2022 - Current
Team Member
KFC
04.2019 - 06.2020
Cafe Manager
De Cafe
01.2019 - 01.2021
Bachelor of Information Technology - Computer Science And Programming
King's Own Institute
Diploma of Hospitality Management - Hospitality
Queensland International Business Academy
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