Ritu Chauhan
Cranbourne,VIC
Summary
Customer Service Manager with 10 plus years of experience maximizing customer satisfaction by implementing continuous process improvements and offering ace Skills in operations management and administrative oversight. Led teams of 30+ People across communication, sales and administrative departments. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Course Progress Manager and Student Support Officer
Aveta Institute
01.2019 - Current
- Meet and greet customers
- Manage and direct calls and emails
- Address client enquiries
- Assist with the day to day running of the business
- General administrative duties including mail collection and distribution, filing, data entry and client liaison
- Statutory reporting to Government bodies and regulators
- Allocating email queries to be actioned using a Customer Relationship Manager (HubSpot)
- Running and filing reports on student submissions
- Managing Departments appointments and student databases including notifying students on expiring enrolments and re-enrollment
Manager
Chutney Bar
01.2018 - Current
- Effectively coordinated daily dining banquet operations, resulting in greater productivity and higher levels of customer satisfaction
- Created menus based on seasonal offerings and customer feedback
- Directed staff to achieve ultimate workflow and effectiveness
- Addressed any problems or customer concerns appropriately
- Maintained and managed inventories and scheduled orders accordingly
- Evaluated staff performance and provided constructive feedback
Manager
Rasoi Tandoori Kitchen
01.2012 - 01.2018
- Supervise, train, and recruit other members of staff
- Prepare and manage budgets
- Prepare payroll of the staff members
- Plan the restaurant's menu
- Ensure the restaurant is in compliance with safety legislatures and guidelines
- Ensure strict adherence to licensing rules and health and hygiene regulations
- Market and promote the establishment
- Produce staff rosters
- Place orders for supplies
Education
Diploma of Pharmacy -
Certificate 3 in Hospitality Commercial Cookery -
Diploma of hospitality management -
Diploma in Frontline Management -
CERTIFICATE IV IN TRAINING AND ASSESMENT - TEACHING
03.2023
Skills
- Literacy
- Reading
- Writing
- Computer skills
- Communication skills
- Listening
- Problem solving
- Time management
- Negotiation
- Enthusiasm
- Energy
- Motivation
- Devotion to work
- Eagerness to learn
- Facing challenges
- Verbal and written communication
- Time Management
- Team Leadership
- Complex Problem-Solving
References
On request
Timeline
Course Progress Manager and Student Support Officer - Aveta Institute
01.2019 - Current
Manager - Chutney Bar
01.2018 - Current
Manager - Rasoi Tandoori Kitchen
01.2012 - 01.2018
Holmes Australia - Certificate 3 in Hospitality Commercial Cookery,
Aveta Australia - Diploma of hospitality management,
Rayat and Bahra Institute - Diploma of Pharmacy,
Aveta Australia - Diploma in Frontline Management,
MASTERS IN EDUCATION (MIE) - CERTIFICATE IV IN TRAINING AND ASSESMENT , TEACHING
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