Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Ritz Mani

Ritz Mani

21 Welwyn Gr, Melton South,VIC

Summary

Enthusiastic and self-motivated professional with nearly ten years of experience as a team leader in child wellbeing and elderly patient care. Proven ability to work effectively under pressure while meeting strict deadlines. Holds NZQA National Certificate in Mental Health & Addiction Support & Community Support Worker (level 4). Committed to developing leadership skills and exceeding team goals through effective collaboration and initiative.

Overview

19
19
years of professional experience
1
1
Certification

Work History

House Leader

Royal District Nursing Services Ltd
Penrose, Auckland
01.2020 - 07.2025
  • Cultivated inclusive team culture to enhance collaboration and engagement among support staff.
  • Delivered ongoing training programs, boosting staff productivity significantly.
  • Facilitated community activities that fostered active participation from clients.
  • Supported client integration into local communities through social and emotional initiatives.
  • Conducted whanau visitations to strengthen family connections and promote well-being.
  • Addressed cultural and spiritual needs to provide holistic support for individuals.
  • Assisted clients in maximizing independence with customized support services.
  • Implemented transparent communication strategies for effective collaboration between team and management.

Team Leader/ Service Delivery Manager (Reliever)

NZ Community Living
, Auckland
08.2018 - 12.2024
  • Delivered training and support to enhance team motivation and productivity.
  • Delegated daily tasks to optimize group efficiency.
  • Maintained clean, organized work areas to eliminate safety hazards.
  • Promoted to leadership for exceptional customer service and strong work ethic.
  • Reviewed completed work for quality assurance and consistency.
  • Fostered positive employee relationships through effective communication and coaching.
  • Conducted daily medication checks to ensure compliance and safety.
  • Interviewed candidates recommended by recruitment team to select new team members.

Machine Operator Packer

Griffins Foods Ltd
Papakura, Auckland
10.2017 - 07.2018
  • Monitored machine outputs to ensure quality deliverables.
  • Implemented safety protocols and lean processes to reduce accidents.
  • Inspected products for compliance with established quality specifications.
  • Maintained a clean work area to minimize waste and lag time.
  • Collaborated with lead operators for efficient product changeovers, reducing downtime.
  • Restocked packaging materials and tracked inventory supplies.
  • Reported defective materials to supervisors for immediate correction.
  • Operated packaging machines while monitoring production lines for jams.

Makeup Artist

Mac Cosmetics
Suva City, Fiji Islands
02.2015 - 09.2017
  • Provided makeup services for weddings, proms, and special events.
  • Applied makeup to enhance client features and cover imperfections.
  • Researched current makeup trends using various online resources.
  • Collaborated with makeup artists to achieve team objectives and sales goals.
  • Promoted sales events and product launches through direct customer engagement.
  • Managed appointment scheduling, cancellations, and rescheduling effectively.
  • Suggested personalized skincare routines tailored to individual client needs.
  • Maintained hygiene standards by sanitizing tools and display units regularly.

Sales Manager

Tappoo Group of Companies Ltd
Suva City, Fiji Islands
03.2009 - 01.2015
  • Developed strategic sales plans and objectives to achieve team revenue goals.
  • Tracked monthly sales metrics to generate comprehensive business development reports.
  • Conducted sales consultations, educating clients on product offerings and services.
  • Created a supportive sales environment aligned with business objectives.
  • Achieved company growth through market expansion and effective sales strategies.
  • Maintained a professional network of potential clients and business opportunities.
  • Analyzed sales targets using critical problem-solving techniques for optimal performance.
  • Established new accounts while servicing existing ones to nurture professional relationships.

Sales Associate

Jewels of Fiji
Suva City, Fiji Islands
01.2007 - 12.2009
  • Engaged customers through professional dialogue to assess needs and provide tailored solutions.
  • Educated customers on product features to enhance informed purchasing decisions.
  • Maintained cleanliness and organization of sales areas to maximize productivity.
  • Collaborated with sales team to achieve group targets through strategic efforts.
  • Utilized technology resources to assist customers in product selection and location.
  • Trained new team members in cash register operations and customer service best practices.
  • Arranged merchandise displays to promote sales and reduce overstock effectively.
  • Cross-sold related products to increase average purchase amounts.

Education

Health And Wellness

ALTURA LEARNING
Sydney, NSW
05-2025

Certificate of Achievement - RDNS Annual Medication Competency

Royal District Nursing Services Ltd
Penrose, Auckland
06-2024

Certificate of Achievement - RDNS Epi Pen Competency

Royal District Nursing Services Ltd
Penrose, Auckland
06.2023

Certificate of Achievement - RDNS Child Wellbeing Orientation Day 2

Royal District Services Ltd
Penrose, Auckland
06.2023

Certificate of Achievement - RDNS Seizure Management Training & Administration

Royal District Nursing Services Ltd
Penrose, Auckland
06.2023

First Aid Certificate - Advanced CPR For Health Workers

Saint John’s
RDNS, Penrose
04.2023

Certificate of Completion - Positive Behaviour Support

Explorer New Zealand
Penrose, Auckland
05.2020

RDNS Orientation -

Royal District Nursing Nursing Ltd
Penrose, Auckland
02.2020

New Zealand Certificate in Health And Wellbeing Social And Community Services Level 4 - Mental Health And Addiction Support

Future Skills Academy
Manukau, Auckland
07.2019

Medication Competency - Certificate of Completion

NZCare Disability
Penrose, Auckland
07.2019

Certificate of Completion - Positive Behaviour Support Coaching

Healthcare Nz
Penrose, Auckland
05.2019

Certificate of Attainment - Mental Health First Aid

Saint John’s
Manurewa, Auckland
04.2019

Certificate of Attendance - Crisis Prevention And Intervention Training

NZCare Disability
Penrose, Auckland
04.2019

Certificate of Completion - MAPA Training

NZCare Disability
Albany, Auckland
03.2019

Certificate of Attendance - Alcohol And Drugs Addiction

Penina Trust
21 Redoubt Road, Goodwood Heights, Auckland 2105
02.2019

Certificate of Completion - Moving & Handling Workplace Equipment

NZCare Disability
Penrose, Auckland
02.2019

Health And Safety Representative -

New Zealand Community Living
Penrose, Auckland
01.2019

New Zealand Certificate - Health And Wellbeing Level 2

Future Skills Academy
Manukau, Auckland
09.2018

Certificate of Completion - Occupational Health And Industrial Hygiene

Tappoo Group of Companies Ltd
Suva, Fiji
06.2014

Certificate of Completion - Customer Care Excellence

Fiji National University
Samabula, Suva
02.2013

High School Diploma -

Vunimono High School
Suva, Fiji
12-2006

Skills

  • Daily living assistance
  • Life skills development
  • Interpersonal communication
  • Active listening
  • Empathy and support
  • Mentoring and coaching
  • Staff management
  • Team building and leadership
  • Client integration strategies
  • Effective communication techniques
  • Task delegation and prioritization
  • Cultural competence
  • Holistic support approaches
  • Motivational leadership skills
  • Conflict resolution strategies
  • Crisis management techniques
  • Behavior monitoring practices
  • Meal preparation and planning
  • Safety protocols and practices
  • Reliability in service delivery
  • Goal setting methodologies
  • Mental health awareness
  • Dementia care expertise
  • Public speaking proficiency
  • Decision-making skills
  • Residential life experience management
  • Team leadership capabilities
  • Confidentiality maintenance practices
  • Multitasking abilities
  • First aid and CPR certification
  • Care plan management strategies

Accomplishments

Support Worker of the Year, Complex Team Award, 2023

Certificate of recognition: Manaaki Tanga, Royal District Nursing Services Ltd, 2022

Certificate of recognition: excellent leadership skills, NZCare Disability 2022

Certificate of recognition: Excellent management and documentation, NZCare Disability 2022

Team Leader of the Year: Mental Health Disability, 2021

Jack Covid-19 Response Leadership Award 2020 of all trades, NZCare Disability, 2018

Certification of recognition in Bali, make-up artist, Mac Cosmetics, 2015

Employee of the Year, Tappoo Group of Companies Ltd, 2014

Certification

  • Valid full Victoria, Australia license
  • Valid working with children checks - Victoria
  • Provide cardiopulmonary resuscitation – HLTAID009
  • Provide basic emergency life support - HLTAID010
  • Provide first aid - HLTAID011

References

References available upon request.

Timeline

House Leader

Royal District Nursing Services Ltd
01.2020 - 07.2025

Team Leader/ Service Delivery Manager (Reliever)

NZ Community Living
08.2018 - 12.2024

Machine Operator Packer

Griffins Foods Ltd
10.2017 - 07.2018

Makeup Artist

Mac Cosmetics
02.2015 - 09.2017

Sales Manager

Tappoo Group of Companies Ltd
03.2009 - 01.2015

Sales Associate

Jewels of Fiji
01.2007 - 12.2009

Health And Wellness

ALTURA LEARNING

Certificate of Achievement - RDNS Annual Medication Competency

Royal District Nursing Services Ltd

Certificate of Achievement - RDNS Epi Pen Competency

Royal District Nursing Services Ltd

Certificate of Achievement - RDNS Child Wellbeing Orientation Day 2

Royal District Services Ltd

Certificate of Achievement - RDNS Seizure Management Training & Administration

Royal District Nursing Services Ltd

First Aid Certificate - Advanced CPR For Health Workers

Saint John’s

Certificate of Completion - Positive Behaviour Support

Explorer New Zealand

RDNS Orientation -

Royal District Nursing Nursing Ltd

New Zealand Certificate in Health And Wellbeing Social And Community Services Level 4 - Mental Health And Addiction Support

Future Skills Academy

Medication Competency - Certificate of Completion

NZCare Disability

Certificate of Completion - Positive Behaviour Support Coaching

Healthcare Nz

Certificate of Attainment - Mental Health First Aid

Saint John’s

Certificate of Attendance - Crisis Prevention And Intervention Training

NZCare Disability

Certificate of Completion - MAPA Training

NZCare Disability

Certificate of Attendance - Alcohol And Drugs Addiction

Penina Trust

Certificate of Completion - Moving & Handling Workplace Equipment

NZCare Disability

Health And Safety Representative -

New Zealand Community Living

New Zealand Certificate - Health And Wellbeing Level 2

Future Skills Academy

Certificate of Completion - Occupational Health And Industrial Hygiene

Tappoo Group of Companies Ltd

Certificate of Completion - Customer Care Excellence

Fiji National University

High School Diploma -

Vunimono High School

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Ritz Mani