Ritz Mani
21 Welwyn Gr, Melton South,VIC
Summary
Enthusiastic and self-motivated professional with nearly ten years of experience as a team leader in child wellbeing and elderly patient care. Proven ability to work effectively under pressure while meeting strict deadlines. Holds NZQA National Certificate in Mental Health & Addiction Support & Community Support Worker (level 4). Committed to developing leadership skills and exceeding team goals through effective collaboration and initiative.
Overview
19
19
years of professional experience
1
1
Certification
Work History
House Leader
Royal District Nursing Services Ltd
Penrose, Auckland
01.2020 - 07.2025
- Cultivated inclusive team culture to enhance collaboration and engagement among support staff.
- Delivered ongoing training programs, boosting staff productivity significantly.
- Facilitated community activities that fostered active participation from clients.
- Supported client integration into local communities through social and emotional initiatives.
- Conducted whanau visitations to strengthen family connections and promote well-being.
- Addressed cultural and spiritual needs to provide holistic support for individuals.
- Assisted clients in maximizing independence with customized support services.
- Implemented transparent communication strategies for effective collaboration between team and management.
Team Leader/ Service Delivery Manager (Reliever)
NZ Community Living
, Auckland
08.2018 - 12.2024
- Delivered training and support to enhance team motivation and productivity.
- Delegated daily tasks to optimize group efficiency.
- Maintained clean, organized work areas to eliminate safety hazards.
- Promoted to leadership for exceptional customer service and strong work ethic.
- Reviewed completed work for quality assurance and consistency.
- Fostered positive employee relationships through effective communication and coaching.
- Conducted daily medication checks to ensure compliance and safety.
- Interviewed candidates recommended by recruitment team to select new team members.
Machine Operator Packer
Griffins Foods Ltd
Papakura, Auckland
10.2017 - 07.2018
- Monitored machine outputs to ensure quality deliverables.
- Implemented safety protocols and lean processes to reduce accidents.
- Inspected products for compliance with established quality specifications.
- Maintained a clean work area to minimize waste and lag time.
- Collaborated with lead operators for efficient product changeovers, reducing downtime.
- Restocked packaging materials and tracked inventory supplies.
- Reported defective materials to supervisors for immediate correction.
- Operated packaging machines while monitoring production lines for jams.
Makeup Artist
Mac Cosmetics
Suva City, Fiji Islands
02.2015 - 09.2017
- Provided makeup services for weddings, proms, and special events.
- Applied makeup to enhance client features and cover imperfections.
- Researched current makeup trends using various online resources.
- Collaborated with makeup artists to achieve team objectives and sales goals.
- Promoted sales events and product launches through direct customer engagement.
- Managed appointment scheduling, cancellations, and rescheduling effectively.
- Suggested personalized skincare routines tailored to individual client needs.
- Maintained hygiene standards by sanitizing tools and display units regularly.
Sales Manager
Tappoo Group of Companies Ltd
Suva City, Fiji Islands
03.2009 - 01.2015
- Developed strategic sales plans and objectives to achieve team revenue goals.
- Tracked monthly sales metrics to generate comprehensive business development reports.
- Conducted sales consultations, educating clients on product offerings and services.
- Created a supportive sales environment aligned with business objectives.
- Achieved company growth through market expansion and effective sales strategies.
- Maintained a professional network of potential clients and business opportunities.
- Analyzed sales targets using critical problem-solving techniques for optimal performance.
- Established new accounts while servicing existing ones to nurture professional relationships.
Sales Associate
Jewels of Fiji
Suva City, Fiji Islands
01.2007 - 12.2009
- Engaged customers through professional dialogue to assess needs and provide tailored solutions.
- Educated customers on product features to enhance informed purchasing decisions.
- Maintained cleanliness and organization of sales areas to maximize productivity.
- Collaborated with sales team to achieve group targets through strategic efforts.
- Utilized technology resources to assist customers in product selection and location.
- Trained new team members in cash register operations and customer service best practices.
- Arranged merchandise displays to promote sales and reduce overstock effectively.
- Cross-sold related products to increase average purchase amounts.
Education
Health And Wellness
ALTURA LEARNING
Sydney, NSW05-2025
Certificate of Achievement - RDNS Annual Medication Competency
Royal District Nursing Services Ltd
Penrose, Auckland 06-2024
Certificate of Achievement - RDNS Epi Pen Competency
Royal District Nursing Services Ltd
Penrose, Auckland 06.2023
Certificate of Achievement - RDNS Child Wellbeing Orientation Day 2
Royal District Services Ltd
Penrose, Auckland 06.2023
Certificate of Achievement - RDNS Seizure Management Training & Administration
Royal District Nursing Services Ltd
Penrose, Auckland 06.2023
First Aid Certificate - Advanced CPR For Health Workers
Saint John’s
RDNS, Penrose 04.2023
Certificate of Completion - Positive Behaviour Support
Explorer New Zealand
Penrose, Auckland 05.2020
RDNS Orientation -
Royal District Nursing Nursing Ltd
Penrose, Auckland 02.2020
New Zealand Certificate in Health And Wellbeing Social And Community Services Level 4 - Mental Health And Addiction Support
Future Skills Academy
Manukau, Auckland07.2019
Medication Competency - Certificate of Completion
NZCare Disability
Penrose, Auckland 07.2019
Certificate of Completion - Positive Behaviour Support Coaching
Healthcare Nz
Penrose, Auckland 05.2019
Certificate of Attainment - Mental Health First Aid
Saint John’s
Manurewa, Auckland 04.2019
Certificate of Attendance - Crisis Prevention And Intervention Training
NZCare Disability
Penrose, Auckland 04.2019
Certificate of Completion - MAPA Training
NZCare Disability
Albany, Auckland 03.2019
Certificate of Attendance - Alcohol And Drugs Addiction
Penina Trust
21 Redoubt Road, Goodwood Heights, Auckland 210502.2019
Certificate of Completion - Moving & Handling Workplace Equipment
NZCare Disability
Penrose, Auckland 02.2019
Health And Safety Representative -
New Zealand Community Living
Penrose, Auckland 01.2019
New Zealand Certificate - Health And Wellbeing Level 2
Future Skills Academy
Manukau, Auckland09.2018
Certificate of Completion - Occupational Health And Industrial Hygiene
Tappoo Group of Companies Ltd
Suva, Fiji 06.2014
Certificate of Completion - Customer Care Excellence
Fiji National University
Samabula, Suva 02.2013
High School Diploma -
Vunimono High School
Suva, Fiji 12-2006
Skills
- Daily living assistance
- Life skills development
- Interpersonal communication
- Active listening
- Empathy and support
- Mentoring and coaching
- Staff management
- Team building and leadership
- Client integration strategies
- Effective communication techniques
- Task delegation and prioritization
- Cultural competence
- Holistic support approaches
- Motivational leadership skills
- Conflict resolution strategies
- Crisis management techniques
- Behavior monitoring practices
- Meal preparation and planning
- Safety protocols and practices
- Reliability in service delivery
- Goal setting methodologies
- Mental health awareness
- Dementia care expertise
- Public speaking proficiency
- Decision-making skills
- Residential life experience management
- Team leadership capabilities
- Confidentiality maintenance practices
- Multitasking abilities
- First aid and CPR certification
- Care plan management strategies
Accomplishments
Support Worker of the Year, Complex Team Award, 2023
Certificate of recognition: Manaaki Tanga, Royal District Nursing Services Ltd, 2022
Certificate of recognition: excellent leadership skills, NZCare Disability 2022
Certificate of recognition: Excellent management and documentation, NZCare Disability 2022
Team Leader of the Year: Mental Health Disability, 2021
Jack Covid-19 Response Leadership Award 2020 of all trades, NZCare Disability, 2018
Certification of recognition in Bali, make-up artist, Mac Cosmetics, 2015
Employee of the Year, Tappoo Group of Companies Ltd, 2014
Certification
- Valid full Victoria, Australia license
- Valid working with children checks - Victoria
- Provide cardiopulmonary resuscitation – HLTAID009
- Provide basic emergency life support - HLTAID010
- Provide first aid - HLTAID011
References
References available upon request.
Timeline
House Leader
Royal District Nursing Services Ltd
01.2020 - 07.2025
Team Leader/ Service Delivery Manager (Reliever)
NZ Community Living
08.2018 - 12.2024
Machine Operator Packer
Griffins Foods Ltd
10.2017 - 07.2018
Makeup Artist
Mac Cosmetics
02.2015 - 09.2017
Sales Manager
Tappoo Group of Companies Ltd
03.2009 - 01.2015
Sales Associate
Jewels of Fiji
01.2007 - 12.2009
Health And Wellness
ALTURA LEARNING
Certificate of Achievement - RDNS Annual Medication Competency
Royal District Nursing Services Ltd
Certificate of Achievement - RDNS Epi Pen Competency
Royal District Nursing Services Ltd
Certificate of Achievement - RDNS Child Wellbeing Orientation Day 2
Royal District Services Ltd
Certificate of Achievement - RDNS Seizure Management Training & Administration
Royal District Nursing Services Ltd
First Aid Certificate - Advanced CPR For Health Workers
Saint John’s
Certificate of Completion - Positive Behaviour Support
Explorer New Zealand
RDNS Orientation -
Royal District Nursing Nursing Ltd
New Zealand Certificate in Health And Wellbeing Social And Community Services Level 4 - Mental Health And Addiction Support
Future Skills Academy
Medication Competency - Certificate of Completion
NZCare Disability
Certificate of Completion - Positive Behaviour Support Coaching
Healthcare Nz
Certificate of Attainment - Mental Health First Aid
Saint John’s
Certificate of Attendance - Crisis Prevention And Intervention Training
NZCare Disability
Certificate of Completion - MAPA Training
NZCare Disability
Certificate of Attendance - Alcohol And Drugs Addiction
Penina Trust
Certificate of Completion - Moving & Handling Workplace Equipment
NZCare Disability
Health And Safety Representative -
New Zealand Community Living
New Zealand Certificate - Health And Wellbeing Level 2
Future Skills Academy
Certificate of Completion - Occupational Health And Industrial Hygiene
Tappoo Group of Companies Ltd
Certificate of Completion - Customer Care Excellence
Fiji National University
High School Diploma -
Vunimono High School
Similar Profiles
Katie SialeKatie Siale
Job Title at The Royal District Nursing ServicesJob Title at The Royal District Nursing Services
Carrie YuCarrie Yu
Registered Nurse/ Acting Case Cordinator at Royal District Nursing ServiceRegistered Nurse/ Acting Case Cordinator at Royal District Nursing Service
Kate StrangKate Strang
Clinical Coordinator at Royal District Nursing ServiceClinical Coordinator at Royal District Nursing Service
Sathusha ThevarasaSathusha Thevarasa
Chemistry Intern at Chemist Warehouse BurnsideChemistry Intern at Chemist Warehouse Burnside
Euangelion TuigamalaEuangelion Tuigamala
Customer Service Officer at Opendoor formally WCIGCustomer Service Officer at Opendoor formally WCIG