RIVI DHARMAWARDANE
Varsity Lakes
Summary
Proven customer service expert from TOP JEWELLER, adept in using POS systems and enhancing customer satisfaction. Demonstrates exceptional patience, empathy, and time management, ensuring smooth transactions and a welcoming store environment. Excelled in customer engagement and merchandise management, contributing significantly to a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Retail Assistant
TOP JEWELLER
04.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Education
Bachelor of Engineering Honers/ Computer Science - Engineering
University of Queensland
Brisbane, QLD01-2029
High School Diploma -
VARSITY COLLEGE
Varsity Lakes, QLD11-2024
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
Timeline
Retail Assistant
TOP JEWELLER
04.2023 - Current
Bachelor of Engineering Honers/ Computer Science - Engineering
University of Queensland
High School Diploma -
VARSITY COLLEGE
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