Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Riya Jomon

Redlynch,QLD

Summary

Proven Customer Service Assistant at Target, adept in complaint resolution and teamwork, enhanced customer satisfaction through diligent service and efficient problem-solving. Skilled in cash handling and fostering collaborative environments, significantly contributed to a positive company reputation by prioritizing customer needs and maintaining confidentiality. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

1
1
year of professional experience

Work History

Customer Service Assistant

Target
06.2022 - 11.2023
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Handled high call volume while maintaining a professional demeanour and ensuring timely resolutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.

Education

Bachelor of Nursing -

James Cook University
Cairns, QLD
09.2026

High School Diploma -

James Cook University
Cairns, QLD
09.2023

Skills

  • Cash Handling
  • Complaint Handling
  • Customer Consultation
  • Complaint resolution
  • Payment Processing
  • Refund Processing
  • Customer Service
  • Teamwork and Collaboration

Languages

Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Full Professional

Timeline

Customer Service Assistant

Target
06.2022 - 11.2023

Bachelor of Nursing -

James Cook University

High School Diploma -

James Cook University
Riya Jomon