Robert Jenkins
Currumundi,QLD
Summary
Result driven individual with a strong track record in customer service.
Using effective upselling strategies. to address customer needs. Committed to achieving results through both continuous team and individual development and skill refinement.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Smiggle
10.2023 - Current
- Team Leadership: Recruited, managed and trained staff to ensure a happy and productive workplace, delivering company set budgets and targets.
- Sales and Customer Service: Strived to deliver a high degree of customer service, going above and beyond constantly to fully satisfy the needs of customers.
- Store Operations: Opening and closing the store and managing day to day activities including driving sales, cash handling, auditing reporting and visual merchandising.
- Compliance: Ensuring the store was running in compliance with company and state regulations from health and safety to stock receiving.
Assistant Retail Store Manager
Smiggle
07.2023 - 10.2023
- Team Leadership: Assisted the Store Manager in ensuring fully trained and competent staff from customer service to visual merchandising.
- Inventory Management: Implementing company policy to ensure product loss was minimised and product was sorted into the respective departments.
- Store Operations: Opening and closing procedures, and running the store in the absence of the Store Manager.
- Visual Merchandising: Creating easy to shop and visually appealing displays to increase sales. Ensuring offers were correctly set up and prepared for key trade days.
Retail Sales Assistant
Smiggle
12.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organised and inviting shopping environment for customers and employers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business.
Retail Sales Assistant
Nextra News Morayfield
10.2019 - 10.2022
- Balanced and organized cash register by managing cash and counting change.
- Greeted customers and helped locate merchandise.
- Used POS system to process sales, prize claims and instant wins.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Responded to inquiries by addressing player questions about game operations and payouts.
Education
High School Diploma -
Morayfield State High School
Morayfield, QLD11.2022
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Stockroom Management
- Coaching and Mentoring
- Accurate money handling
- Visual Merchandising
- Sales Analysis
- Store Opening and Closing
Accomplishments
- Completed four successful years of Australian Air Force Cadets, attaining the rank of Cadet Flight Sergeant.
- Inaugural 226 SQN - Bray Park Banner Bearer.
- Elementary Flight Training School graduate, 2021.
- 2021 212 SQN (City of Redcliffe) NCO of Year.
- 2020 212 SQN (City of Redcliffe) Best Dressed Cadet.
Timeline
Retail Store Manager
Smiggle
10.2023 - Current
Assistant Retail Store Manager
Smiggle
07.2023 - 10.2023
Retail Sales Assistant
Smiggle
12.2022 - 07.2023
Retail Sales Assistant
Nextra News Morayfield
10.2019 - 10.2022
High School Diploma -
Morayfield State High School
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