Robert Love

• Provide high level administrative and ICT assistance to the WA area supervisor.
• Coordinate personnel management software ‘Humanforce’ for onboarding and off boarding new employees.
• Payroll and timesheet management
• Audit and update test and tag database using ‘ileader’ software.
• Management of workforce, from advertising, shortlisting, interviewing and recruitment.
• Attend and collaborate in online meetings through Microsoft Teams.
• Proficient in MS Office applications including outlook, excel and calendar
• Assisted in preparing reports and presentations, ensuring accuracy and timeliness of information.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

• Supervised front of store team to ensure efficient store operations and customer satisfaction.
• Coordinated daily activities, optimizing workflow
• Training and mentoring junior members and new starters
• Providing customer service, including managing customer complaints and resolving issues quickly
• Receiving and stocktake management of Tobacco goods with accordance of WA legal standards
• Cash Management including till reconciliation
• Developed strategies for process improvement within service operations.
• Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency

Specialised in Whiskey sales.

• Assisting customers on the sales floor with selecting wine, spirits, or beer products as well as tobacco sales
• Stocktake management including ordering and receiving and product placement
• Responsible sale of alcohol
• Conflict management
• Staff Supervision and training
• Assisted customers with product inquiries and recommendations to enhance shopping experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
• Maintained stock levels by organizing inventory and restocking shelves as needed.
• Collaborated with team members to optimize store layout for improved customer flow and accessibility.
• Addressed customer concerns promptly, resolving issues to ensure satisfaction and loyalty.