Summary
Overview
Work History
Skills
References
Timeline
Generic

Tim Lovett

Melbourne / South Morang,VIC

Summary

Demonstrated background as Field Supervisor with experience in overseeing daily operations, ensuring adherence to safety protocols, and leading teams. Strengths lie in effective communication, problem-solving abilities, time management skills and leadership qualities. Significant contributions include developing team efficiency and implementing operational improvements. Previous roles have consistently required responsibility for project coordination, staff training, and performance management.

Overview

23
23
years of professional experience

Work History

Field Supervisor - Complex & Simplex

Ventia / Visionsteam
Melbourne , VIC
08.2022 - Current
  • Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
  • Obtained specifications and directed work for construction crews.
  • Developed successful resolutions for issues that arose during field operations.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed customer feedback regarding the quality of service provided by field personnel.
  • Identified cost savings opportunities through process optimization initiatives.
  • Provided leadership, insight, and mentoring to newly hired subcontractors to supply knowledge of various client programs.
  • Managed contractors working on-site according to SWMS and OHS.
  • Resolved field issues promptly, minimizing delays to customers.
  • Provided guidance to team members on job-related tasks, techniques, best practices.
  • Lead a team of 50 field technicians, conducting quality audits, KPI targets, and safety equipment checks.
  • Evaluated team performance, providing feedback and recommendations for improvement.
  • Investigated accidents or incidents that occurred in the workplace, and documented findings accordingly.
  • Trained workers in equipment operation, safety procedures and company policies.
  • Manage day-to-day NBN simplex work orders across Victoria, driving high completions.
  • A full understanding of all NBN's field-related programs, apps, and processors.
  • Supervision of complex work orders across Victoria, signing dig permits remotely and onsite, including ACM removal supervision.
  • Review, amend, and approve SORs from RCT submissions.

Field Service Technician

BSA Limited
Melbourne, Vic
02.2015 - 07.2022
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Delivered outstanding customer service on field visits to meet NBN guidelines.
  • Established strong relationships with Building Managements, Body Corps, Asset owners to gain access to communication's rooms.
  • Worked mostly on NBNCO FTTB & FTTP platform
  • Communicated with vendors, upper management and peers.

Foxtel Satellite Technician

Downer EDI
Melbourne, Vic
01.2005 - 01.2015
  • Managed quality control and maintained high level of customer satisfaction.
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Communicated with customers to explain installation process and ideal satellite dish placement.
  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Managed fast-paced daily workload of appointments at residential and business locations.
  • Gained customer approval of installation specifics, including dish location, before beginning work.

HFC OPTUS

Stream Communinations
Melbourne, Vic
11.2001 - 12.2004
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
  • Communicated with customers to access work areas and explain work.
  • Set up modems and other hardware with necessary cables.

Skills

  • NBN Enable Active
  • Basic jumping at the pillar and/or the node
  • Installing an underground copper joint enclosure
  • Copper jointing
  • Copper fault finding
  • Fibre inspection and cleaning
  • Testing and commissioning live fibre
  • Foxtel Active and Accredited
  • Telstra Accredited
  • Troubleshooting and repair
  • Work order management
  • Knowledge of industry best practices
  • Following safety practices
  • Construction knowledge
  • 25 years of industry experience
  • Civil construction experience
  • Quality control
  • Quality assurance
  • Team supervision
  • Training and mentoring
  • Valid Driver's license
  • Verbal and written communication
  • Asset location: Identify, locate, and protect underground services
  • ACM Supervision and Awareness
  • Working at heights
  • First aid
  • Traffic Mangement Accredited

References

  • Paul Butterworth, Ventia Area Manager, Unify Services, 0409 512 702
  • Angelo D'Amelio, Ventia Project Manager, Unify Services, 0477 762 926
  • Daniel Stewart - Ventia SHEQ Team Leader - 0448 355 911
  • Michael Jowett - APA - 0428 293 975

Timeline

Field Supervisor - Complex & Simplex

Ventia / Visionsteam
08.2022 - Current

Field Service Technician

BSA Limited
02.2015 - 07.2022

Foxtel Satellite Technician

Downer EDI
01.2005 - 01.2015

HFC OPTUS

Stream Communinations
11.2001 - 12.2004

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Tim Lovett