Robert Peacock
IT Engineer
Cherrybrook,NSW
Summary
Dedicated IT professional with a Bachelor of Computing in Information Systems from the University of Western Sydney. Experienced in technical support, server management, and network infrastructure, with a proven record of managing IT operations and improving service delivery.
Overview
7
7
years of professional experience
Work History
IT Support Analyst
Colette By Colette Hayman
12.2021 - Current
- Managed IT support for headquarters, 57 retail stores, and warehouse, maintaining critical systems like EFTPOS and POS.
- Led IT projects from concept to completion, improving operational efficiency and customer interaction technologies.
- Maintained IT infrastructure, software, security, and backups to ensure consistent, reliable operations.
- Utilized NetSuite and Shopify to enhance e-commerce and business processes, increasing efficiency.
- Developed and maintained SQL scripts for system troubleshooting and maintenance, enhancing system reliability.
- Solely administered Checkpoint antivirus and managed Meraki network, ensuring robust security and network performance.
Service Desk Engineer / Coordinator
Hosted Network
10.2017 - 04.2019
- Managed service desk operations and coordinated a team of engineers to ensure efficient ticket handling and issue resolution.
- Led upgrades and maintenance of server infrastructures and hosted PBX systems, enhancing system reliability and performance.
- Provided comprehensive Level 1 and Level 2 technical support for Multiple Companies, resolving a wide range of IT issues to ensure high customer satisfaction and service continuity.
Education
Bachelor of Computing-Information Systems - Information Technology
University of Western Sydney
Parramatta, NSW 09.2024 -
Skills
Timeline
Bachelor of Computing-Information Systems - Information Technology
University of Western Sydney
09.2024 -
IT Support Analyst
Colette By Colette Hayman
12.2021 - Current
Service Desk Engineer / Coordinator
Hosted Network
10.2017 - 04.2019
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