Summary
Overview
Work History
Education
Skills
Timeline
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Jane Naisali

Londonderry ,Nsw

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged my time management and warehouse software systems expertise at Bdynamics Logistics to streamline order fulfillment processes. Collaborating effectively with teams, I significantly improved inventory accuracy and workplace safety, showcasing my ability to adapt and excel in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Warehouse Assistant

Bdynamics Logistics
Horsley Park, NSW
02.2024 - Current
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.

Warehouse Assistant

Cassons
01.2023 - 12.2023
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Communications Officer

Access Community Health
Petone, New Zealand
12.2021 - 12.2022
  • Enhanced brand visibility by developing and implementing strategic communication plans.
  • Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
  • Managed crisis communications, effectively mitigating potential reputational damage.
  • Crafted persuasive speeches and talking points for executive presentations at industry conferences or meetings.

Call Center Representative

Kiwi First
Lower Hutt
01.2022 - 06.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Processed debit and credit card and electronic check payments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Store Assistant

MK Archibald
Wellington New Zealand
10.2017 - 11.2021
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Greeted customers entering store and offered assistance with requirements.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Operated POS system to process payments and provide receipts.
  • Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

NZCA 1 And 2 -

Taita College
Lower Hutt

Skills

  • Time Management
  • Attention to Detail
  • Customer Service
  • Team Collaboration
  • Problem-Solving
  • Picking and processing
  • Order picking and processing
  • Storage Organization
  • Warehouse Safety
  • Workplace Cleanliness
  • Product identification
  • Documentation And Reporting
  • Shipping and receiving
  • Warehouse Software Systems
  • Palletizing
  • Pallet Jack Handling
  • Paperwork Processing
  • Receiving Shipments
  • Inventory Level Adjustments
  • Order Fulfillment
  • Recordkeeping
  • Inventory Control
  • Order Verification
  • Logging
  • System Updating
  • Clear Communication
  • Package labeling
  • Critical Thinking
  • Customer Relations
  • Data Recording
  • Handheld Scanners
  • Microsoft Office
  • Delivery Scheduling
  • Materials Handling
  • Basic Mathematics
  • Records Management
  • Safety Compliance
  • Damage Identification and Reporting
  • Document Preparation

Timeline

Warehouse Assistant

Bdynamics Logistics
02.2024 - Current

Warehouse Assistant

Cassons
01.2023 - 12.2023

Call Center Representative

Kiwi First
01.2022 - 06.2022

Communications Officer

Access Community Health
12.2021 - 12.2022

Store Assistant

MK Archibald
10.2017 - 11.2021

NZCA 1 And 2 -

Taita College
Jane Naisali