Jane Naisali
Londonderry ,Nsw
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my time management and warehouse software systems expertise at Bdynamics Logistics to streamline order fulfillment processes. Collaborating effectively with teams, I significantly improved inventory accuracy and workplace safety, showcasing my ability to adapt and excel in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Warehouse Assistant
Bdynamics Logistics
Horsley Park, NSW
02.2024 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Warehouse Assistant
Cassons
01.2023 - 12.2023
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Communications Officer
Access Community Health
Petone, New Zealand
12.2021 - 12.2022
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Managed crisis communications, effectively mitigating potential reputational damage.
- Crafted persuasive speeches and talking points for executive presentations at industry conferences or meetings.
Call Center Representative
Kiwi First
Lower Hutt
01.2022 - 06.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Processed debit and credit card and electronic check payments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Store Assistant
MK Archibald
Wellington New Zealand
10.2017 - 11.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Operated POS system to process payments and provide receipts.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
NZCA 1 And 2 -
Taita College
Lower HuttSkills
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Problem-Solving
- Picking and processing
- Order picking and processing
- Storage Organization
- Warehouse Safety
- Workplace Cleanliness
- Product identification
- Documentation And Reporting
- Shipping and receiving
- Warehouse Software Systems
- Palletizing
- Pallet Jack Handling
- Paperwork Processing
- Receiving Shipments
- Inventory Level Adjustments
- Order Fulfillment
- Recordkeeping
- Inventory Control
- Order Verification
- Logging
- System Updating
- Clear Communication
- Package labeling
- Critical Thinking
- Customer Relations
- Data Recording
- Handheld Scanners
- Microsoft Office
- Delivery Scheduling
- Materials Handling
- Basic Mathematics
- Records Management
- Safety Compliance
- Damage Identification and Reporting
- Document Preparation
Timeline
Warehouse Assistant
Bdynamics Logistics
02.2024 - Current
Warehouse Assistant
Cassons
01.2023 - 12.2023
Call Center Representative
Kiwi First
01.2022 - 06.2022
Communications Officer
Access Community Health
12.2021 - 12.2022
Store Assistant
MK Archibald
10.2017 - 11.2021
NZCA 1 And 2 -
Taita College