Roberto Humpola

DISPUTES / INVESTIGATIONS

• Updated reports, managed accounts, and generated reports for company database.
• Using multiple software to determine outcomes on expenses and statements.
• Accuracy in data entry and multi-tasking case management
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Handling high loads of invoice disputes and customer issues
• Strong problem-solving skills and attention to detail

DOCKETING

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Learned and adapted quickly to new technology and software applications. Systems used include CRM, COMMAND, SALESFORCE, ORACLE, MICROSOFT SUITE

• Skillfully handle incoming orders with precision and agility, benefiting from extensive training to excel in the role.
• Possess a thorough understanding of network capacities, enabling efficient management of production and delivery coordination.
• Utilise tracking systems to keep a close eye on delivery progress, ensuring customers receive timely updates on their orders.
• Foster genuine and professional connections with customers and internal teams, promoting a collaborative and positive work environment.

• Assisted in handling, managing, and creating content for the company and different departments in the company.
• Used Microsoft excel, Outlook, SharePoint, Canva, Design and Research
• Developed professional skills through hands-on experiences, including time management and effective communication.
• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Dedicated a strong commitment to personal growth and development throughout the internship program.