Robin Donovan

Worked with Customers who are in Hardship and unable to pay their account in full by the required time on their bill.

Assisted customers by arranging Grace Periods to give the extra time to be able to obtain assistance from Centrelink Benefits. Or the Grace Period for a customer who is currently receiving medical treatment and unable to make payments for a couple of weeks due to having to pay for the medical treatment.

Arranged Payment Plans for customers to pay for household usage only.

Arranged Payment Plans for customer to pay for household usage & extra to pay the debt off over a period of time.

Educating customers in their usage of power so that they are able to pay for their power usage by completing Energy Audits with the customer.

Arranging for Meter Investigations to be completed where there has been no satisfaction with the customer.

Maintaining records on the customer's account so the next Officers is aware of the last conversation.

Completed community visits to Woorabinda to speak with our customer's face to face. To be able to explain to them their household usage of power and ways to reduce their power usage.

Work with Team members regarding the changes in our Hardship Policies etc If the Team member has been away from the office updating them on the change.

• Provided advice and guidance to tenants on housing related matters.
• Assessed applications for housing benefit and administered the payment of claims.
• Inspected properties to ensure compliance with health and safety regulations.
• Advised landlords on tenancy issues, including rent arrears and repairs.
• Organised home visits to assess applicants' eligibility for housing services.
• Resolved disputes between tenants, landlords and other stakeholders in a timely manner.
• Monitored rental payments from tenants to ensure they are up-to-date.
• Attended meetings with local councils and other organisations to discuss housing policies or initiatives.
• Prepared reports detailing property inspections, maintenance work carried out.
• Responded promptly to emergency callouts relating to urgent repairs or security issues.
• Supervised personnel directly engaged in housing program administration, maintenance and clerical support.

• Provided advice and guidance to tenants on housing related matters.
• Assessed applications for housing benefit and administered the payment of claims.
• Inspected properties to ensure compliance with health and safety regulations.
• Advised landlords on tenancy issues, including rent arrears and repairs.
• Organised home visits to assess applicants' eligibility for housing services.
• Resolved disputes between tenants, landlords and other stakeholders in a timely manner.
• Maintained accurate records of tenant data such as contact details, payment history.
• Developed strategies for dealing with problem tenants who may be at risk of eviction.
• Maintained residential tenancy agreements for renewal or termination following program guidelines.
• Supervised personnel directly engaged in housing program administration, maintenance and clerical support.

• Provide Support, direction and relevant links to community service and organisations for people with a Disability.
• Maintain advanced knowledge of community organisations and networks in order to facilitate services to clients.
• Advocate of behalf of people with a disability to access serices.
• Establish and support effective working relationships with Individuals, families and communities.
• Worked with local communities, organistions and people with a disability and/or their families to build inclusive and welcoming communities.
• Engage Indigenous individuals and communities to facilitate program and service access.
• Visit remote Indigenous communities to build networks and relationships while also providing quality services.

• Provided advice and guidance to tenants on housing related matters.
• Assessed applications for housing benefit and administered the payment of claims.
• Monitored rental payments from tenants to ensure they are up-to-date.
• Advised landlords on tenancy issues, including rent arrears and repairs.
• Investigated complaints from residents about noise nuisance or anti-social behaviour.
• Attended meetings with local councils and other organisations to discuss housing policies or initiatives.
• Collaborated closely with social workers to provide support for vulnerable households.
• Responded to complaints and members' inquiries to improve service delivery.

• Provided advice and guidance to tenants on housing related matters.
• Assessed applications for housing benefit and administered the payment of claims.
• Monitored rental payments from tenants to ensure they are up-to-date.
• Investigated complaints from residents about noise nuisance or anti-social behaviour.
• Maintained accurate records of tenant data such as contact details, payment history.

• Organized and maintained filing systems for confidential documents, correspondence, and reports.
• Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
• Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
• Worked with Tutors with Agreements & Payments.
• Assisted Committees with planning and funding commitments.