Robina Andrews
Summary
Professional with significant expertise in banking industry, prepared to drive operational excellence and customer satisfaction. Known for strong leadership, fostering collaborative team environments, and adapting to changing needs seamlessly. Adept in financial analysis, risk management, and customer relationship management. Dependable and results-focused, ensuring that organizational goals are met efficiently.
Overview
27
27
years of professional experience
Work History
Remediation Specialist
ABC Banking Corporation
08.2022 - Current
- Working with customers and internal partners to ensure remediations are paid in a timely manner with as little disruption to the customer as possible
- Data washes and Backlog of Deceased a specialty
- Training of staff in all areas from emails and complaints handling to finding and storing documentation securely
- Consistent High Achiever
- Recipient of many GEM awards
- Effectively communicated results of investigations to clients in a clear manner while addressing their concerns or queries.
- Evaluated the effectiveness of implemented remediation measures through post-remediation assessments and reporting.
- Work to assist with the Shark project on what is required for exception remediations.
-
Remediation Specialist
ABC Banking Corporation
08.2022 - Current
- Working with customers and internal partners to ensure remediations are paid in a timely manner with as little disruption to the customer as possible
- Data washes and Backlog of Deceased a specialty
- Training of staff in all areas from emails and complaints handling to finding and storing documentation securely
- Consistent High Achiever
- Recipient of many GEM awards
Service Excellence Team (Cards)
ABC Banking Corporation
08.2021 - 08.2022
- Assisting Relationship Manager and their customers with cards enquiries and forms and processing of documentation
- Received multiple GEMs form internal staff partners
- Worked effectively in fast-paced environments.
Personal Banker Specialist / Designated Officer
ABC Banking Corporation
10.2015 - 08.2021
- Recipient of multiple Star Awards for shown values in Victoria
- Recipient of three South Australian North Achievement Awards
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Bank Manager
ABC Banking Corporation
10.2012 - 10.2015
- Consistently exceeded sales targets
- Achieved No
- 1 Bank Manager Nationally
- Worked with remote communities to assist with their banking journey
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Championed community involvement initiatives to strengthen the bank''s reputation as a responsible corporate citizen.
Personal Banker
ABC Banking Corporation
12.2010 - 10.2012
- Consistently exceeding sales targets
- Recipient of a local Hero Award for work within the community and branch
- Recipient of a local Hero Award for teamwork
Home Finance Manager
ABC Banking Corporation
03.2007 - 12.2010
- Won awards as a home finance manager for cross sales and teamwork.
Banking Service Representative
ABC Banking Corporation
04.2001 - 03.2007
- Won awards for customer service, integrity, team work as well as won awards for consistently hitting targets.
Teller
ABC Banking Corporation
02.1998 - 04.2001
- Assisted with a merger of Bank of Melbourne and ABC branches
- Promoted to Senior Teller
- Won awards for teamwork and integrity
Education
Bachelor of Digital Business -
University of South Australia
Adelaide, SA01.2028
Bachelor of Business Management -
University of South Australia
Adelaide, SA01.2025
RG146 Tier 1 -
Kaplan Professional
01.2015
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Adaptability and flexibility
- Planning and coordination
- Relationship building and management
- Self motivation
- Conflict resolution
- Analytical thinking
- Written communication
- Data analysis
- Risk management
Career Overview
I am a highly motivated and experienced banker. For over 25 years, I have worked in various roles within ABC Banking Corporation. I am seeking a role which utilises skills and knowledge I have obtained while working at ABC.
Timeline
Remediation Specialist
ABC Banking Corporation
08.2022 - Current
Remediation Specialist
ABC Banking Corporation
08.2022 - Current
Service Excellence Team (Cards)
ABC Banking Corporation
08.2021 - 08.2022
Personal Banker Specialist / Designated Officer
ABC Banking Corporation
10.2015 - 08.2021
Bank Manager
ABC Banking Corporation
10.2012 - 10.2015
Personal Banker
ABC Banking Corporation
12.2010 - 10.2012
Home Finance Manager
ABC Banking Corporation
03.2007 - 12.2010
Banking Service Representative
ABC Banking Corporation
04.2001 - 03.2007
Teller
ABC Banking Corporation
02.1998 - 04.2001
Bachelor of Business Management -
University of South Australia
RG146 Tier 1 -
Kaplan Professional
Bachelor of Digital Business -
University of South Australia
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