Kaushini Mendis
Parkside,Australia
Summary
Biomedical Engineering graduate with a strong analytical mindset and a background in data analysis, risk assessment, and process optimization. Currently working as a Remediation Specialist in the banking sector, with a proven ability to identify system inefficiencies, conduct root cause analysis, and support compliance within highly regulated environments. Experienced in applying engineering principles and problem-solving strategies across diverse industries. Adept at interpreting complex information, collaborating cross-functionally, and maintaining high attention to detail. Seeking to transition into a biomedical engineering role to contribute to meaningful, patient-focused innovations.
Overview
13
13
years of professional experience
Work History
Remediation Specialist
People First Bank
Adelaide CBD, South Australia
10.2024 - Current
- Processed and distributed customer compensation in accordance with internal remediation frameworks, ensuring accurate, timely, and compliant payments across impacted accounts.
- Investigated and analyzed term deposit discrepancies, identifying systemic issues, and recommending long-term solutions to prevent recurrence.
- Collaborated on multiple large-scale remediation projects, contributing domain expertise to determine issue timeframes, assess impact scope, and support root cause analysis.
- Partnered with cross-functional teams, including Operations, Compliance, Products and Legal, to drive resolution strategies and improve remediation effectiveness.
- Documented and tracked remediation outcomes, supporting audit readiness, and regulatory reporting through detailed and transparent case records.
Business Support Consultant
People First Bank
Adelaide CBD, South Australia
12.2022 - 10.2024
- Identified inefficiencies in existing processes and workflows, and recommended improvements to streamline operations and enhance the overall member experience.
- Ensured compliance with all relevant financial regulations and internal policies by maintaining awareness of regulatory updates and assisting in the implementation of necessary changes.
- Maintained accurate records, documentation, and reports related to member interactions, business processes, and compliance requirements to support transparency and audit readiness.
- Participated in the training and onboarding of new employees, providing guidance on business support functions and ensuring consistency in service standards.
- Collaborated with internal departments and cross-functional teams to share critical information and promote a cohesive and aligned approach to member support.
- Investigated and resolved member inquiries, complaints, and issues in a timely and effective manner, ensuring high standards of service and member satisfaction.
Administrative Officer
PK Mobile Auto Electrical
Beverley, South Australia
01.2022 - 12.2022
- Analyzed purchase documents and company receipts to reconcile with statements.
- Prepared clear and concise correspondence materials to expedite communication with clients.
- Handled complaints and resolved minor issues to maintain optimal operations.
- Promoted high customer satisfaction by preparing proposals to assist customers in planning their finances.
- Executed risk analysis and management projects to identify deficiencies and implement appropriate corrective actions.
Quality Control Officer
AussieHail
Salisbury, South Australia
11.2021 - 01.2022
- Updated and documented inspection results by accurately completing reports.
- Maintained company compliance regulations and institutional policies, implemented new procedures to meet adjusted standards, and communicated changes to personnel.
- Gathered and entered data into the company database for use by major insurance company clients.
- Engaged in client service by assisting with vehicle issues, resolving conflicts, and processing insurance claims.
Instructor Grade II
Kotelawala Defence University
Colombo, Sri Lanka
01.2019 - 07.2019
- Taught advanced principles and concepts of biomedical engineering to prepare students for careers in the field.
- Developed teaching materials and long-term curricula.
- Managed daily lesson planning and test administration.
- Mentored students through research project leadership, personalized tutoring, and career planning support.
Instructor
Kotelawala Defence University
Colombo, Sri Lanka
03.2018 - 12.2018
- Observed and evaluated student performance and development, providing appropriate feedback on their work.
- Prepared instruction through lesson plans to address students' assessed needs, goals, and objectives.
- Implemented instructional materials and curricula to meet specific program needs.
Project Manager Assistant
Kiddies & Toys International
Colombo, Sri Lanka
01.2018 - 02.2018
- Maintained close connections with project personnel to quickly identify and resolve problems.
- Provided clients with a high level of service and dedication to extend relationships and promote future opportunities.
- Kept project teams on task with proactive control of budgets, schedules, and scopes.
Biomedical Engineer Trainee
Department of Health Services
Colombo, Sri Lanka
06.2016 - 12.2016
Visiting Lecturer
Wide Awake Solutions
Colombo, Sri Lanka
01.2016 - 05.2016
Business Analyst Trainee
Afisol Software Solutions
Colombo, Sri Lanka
09.2012 - 12.2012
Education
Master of Engineering - Biomedical Engineering
Flinders University
Tonsley, SA, Australia06.2021
Bachelor of Science - Biomedical Engineering (Hons)
Kothelawala Defence University
Colombo, Sri Lanka01.2017
Certificate - Computer Science
National Institute of Business Management
Colombo, Sri Lanka11.2013
Diploma - English
International College of Business and Technology
Colombo, Sri Lanka05.2013
Skills
- Problem-Solving & Critical Thinking
- Cross-Disciplinary Collaboration
- Project Management
- Communication of Technical Concepts
- Attention to Detail
- Adaptability in Clinical and Research Environments
- Ethical Decision-Making
- Data Interpretation and Report Writing
Affiliations
- Mendis, M.K.S. (2021). Characterising Patient Specific Soft Tissue Deformation in the Residual Limb Under Compressive Loads. Doctoral Dissertation, Flinders University, College of Science and Engineering.
- Mendis, M.K.S. & Ratnayake, N.S. (2018). Comparison on Virus Dynamics Models with Different Functional Responses Including Time Delays.
- Mendis, M.K.S., Pradeep, B., & Ratnayake, N. (2018). Stability Analysis of a Double Delayed HIV-I Dynamics Model with Nonlinear Functional Response and Absorption Effect.
Accomplishments
- Selected as a member for the Golden Key International Honor Society
- Awarded a Chancellor's Letter of Commendation, Flinders University (2021 - 2022)
- Obtained a High Distinction from the Australian National Chemistry Quiz (2011)
- Awarded First Class Certificate of Merit, Musaeus College (2004 - 2008)
- Awarded Second Class Certificate of Merit, Musaeus College (2009- 2012)
- Awarded a Scholarship on results obtained at the GCE O/L examination, Musaeus College (2009)
References
- Matthew Borg, Senior Leader, Customer Remediation, People First Bank, 0419815339
- Teresa Bourke, Team Leader, Membership Management, People First Bank, 0419815339
Timeline
Remediation Specialist
People First Bank
10.2024 - Current
Business Support Consultant
People First Bank
12.2022 - 10.2024
Administrative Officer
PK Mobile Auto Electrical
01.2022 - 12.2022
Quality Control Officer
AussieHail
11.2021 - 01.2022
Instructor Grade II
Kotelawala Defence University
01.2019 - 07.2019
Instructor
Kotelawala Defence University
03.2018 - 12.2018
Project Manager Assistant
Kiddies & Toys International
01.2018 - 02.2018
Biomedical Engineer Trainee
Department of Health Services
06.2016 - 12.2016
Visiting Lecturer
Wide Awake Solutions
01.2016 - 05.2016
Business Analyst Trainee
Afisol Software Solutions
09.2012 - 12.2012
Master of Engineering - Biomedical Engineering
Flinders University
Bachelor of Science - Biomedical Engineering (Hons)
Kothelawala Defence University
Certificate - Computer Science
National Institute of Business Management
Diploma - English
International College of Business and Technology
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