Robiul Islam
Adelaide,SA
Summary
Recent IT graduate with a strong foundation in troubleshooting, networking, and database management. Eager to apply technical skills and gain hands-on experience in an IT support or helpdesk role.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
5
5
years of professional experience
Work History
Team Member
Metro Petroleum
08.2023 - Current
- Maintained store cleanliness, handled overnight shifts, and assisted customers
- Monitored safety standards and adhered to operational procedures
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Online Team Member, Service Team Member, Grocery Team Member
Woolworths Marrickville Metro
01.2022 - Current
- Processed online orders and provided POS technical support
- Maintained store organization and collaborated with team members
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Warehouse Assistant
Cyanergy
08.2022 - 09.2023
- Managed worker profiles in Dataforce and ensured compliance
- Conducted site audits for electrical and plumbing installations
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Packaging and Filling Worker
Smart Cases Pty Ltd
02.2020 - 07.2022
- Conducted quality control checks to ensure all packaged products met company standards
- Maintained inventory accuracy, ensuring stock levels were properly recorded and replenished
Education
Bachelor of Information Technology -
Victoria University
Sydney, NSW07.2024
Skills
- IT Support & Troubleshooting
- Basic Programming (Python, Java, SQL)
- Networking (TCP/IP)
- Microsoft Office Suite
- Database Management (SQL, Data Entry)
- Problem-Solving
- Effective Communication & Teamwork
- Strong work ethic
- Customer service
Timeline
Team Member
Metro Petroleum
08.2023 - Current
Warehouse Assistant
Cyanergy
08.2022 - 09.2023
Online Team Member, Service Team Member, Grocery Team Member
Woolworths Marrickville Metro
01.2022 - Current
Packaging and Filling Worker
Smart Cases Pty Ltd
02.2020 - 07.2022
Bachelor of Information Technology -
Victoria University
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