Robyn Crouch
Wagga Wagga,NSW
Overview
29
29
years of professional experience
Work History
Support Worker
Uniting
07.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Assistant Softgoods Manager
BigW
06.2006 - 05.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
Area Manager
Cruise Clothing
06.1996 - 06.2006
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised 6 location managers and managed 6 stores, assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Drove revenues and team morale by developing and deploying sales contests.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Store Manager
Cruise Clothing
06.1994 - 06.2006
- Managed inventory control, cash control and store opening and closing procedures.
- Managed up to 30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Developed new store location from ground up by hiring and training efficient team.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecast customer levels, individual employee knowledge and service requirements.
Education
High School Diploma -
The Rock Central School
The Rock, NSWSkills
- Problem Anticipation and Resolution
- Ability to work unsupervised
- Customer Service
- Special Events
Timeline
Support Worker
Uniting
07.2022 - Current
Assistant Softgoods Manager
BigW
06.2006 - 05.2022
Area Manager
Cruise Clothing
06.1996 - 06.2006
Store Manager
Cruise Clothing
06.1994 - 06.2006
High School Diploma -
The Rock Central School