Overview
Work History
Education
Skills
Timeline
Generic

Robyn Crouch

Wagga Wagga,NSW

Overview

29
29
years of professional experience

Work History

Support Worker

Uniting
07.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.

Assistant Softgoods Manager

BigW
06.2006 - 05.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.

Area Manager

Cruise Clothing
06.1996 - 06.2006
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised 6 location managers and managed 6 stores, assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Directed workforce planning, customer retention and customer service management for multiple locations.

Store Manager

Cruise Clothing
06.1994 - 06.2006
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed up to 30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Developed new store location from ground up by hiring and training efficient team.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set effective store schedules based on forecast customer levels, individual employee knowledge and service requirements.

Education

High School Diploma -

The Rock Central School
The Rock, NSW

Skills

  • Problem Anticipation and Resolution
  • Ability to work unsupervised
  • Customer Service
  • Special Events

Timeline

Support Worker

Uniting
07.2022 - Current

Assistant Softgoods Manager

BigW
06.2006 - 05.2022

Area Manager

Cruise Clothing
06.1996 - 06.2006

Store Manager

Cruise Clothing
06.1994 - 06.2006

High School Diploma -

The Rock Central School

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Robyn Crouch