Robyn Firmin
South Nowra,NSW
Summary
Dedicated receptionist skilled in front desk operations and appointment scheduling. Known for effective multi-line phone handling and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Receptionist/Youth Support Worker
Southern Youth and Family Services
Warilla
06.2015 - 08.2023
- Managed front desk operations, ensuring welcoming experience for visitors.
- Scheduled appointments for clients and staff efficiently.
- Assisted with client inquiries and provided appropriate resources.
- Coordinated communication between clients and service providers, facilitating effective information exchange.
- Operated multi-line phone system to handle calls effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed clerical tasks to support team, enhancing overall office functionality.
- Ensured office supplies were stocked and organized at all times.
Education
Certificate 3 - Family And Community Services
TAFE NSW
Wollongong, NSW06-2016
High School Diploma -
Corrimal High School
Corrimal, NSW10-2012
Skills
- Front desk operations
- Appointment scheduling
- Multi-line phone handling
- Client communication
- Office organization
- Customer relationship management
Affiliations
Assisted in many of the Southern Youth and Family Services Activities including Tours and events. in these tours i have assisted in providing information on the services and have met and spoken to ministers and officials.
Acheivements
- NSW Government Treasurers Award for resilience, inspiration and achievement (2013)
- Southern Youth and Family Services Award for Distinguished Service (2013)
- Attended and Participated in the Leaving Care Conference in Sydney Represented young people at The Youth Homelessness Conferences in Parliament House Canberra and Melbourne (2012)
- Southern Youth and Family Services award of Excellence (2012)
- Reuben F Scarf Award for commitment (2012
References
References available upon request.
Timeline
Receptionist/Youth Support Worker
Southern Youth and Family Services
06.2015 - 08.2023
Certificate 3 - Family And Community Services
TAFE NSW
High School Diploma -
Corrimal High School