Robyn Koschel
Glasshouse Mountains,QLD
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Premium Client Services Coordinator
Prestige Inhome Care
Mooloolaba, Qld
10.2022 - Current
- Provided reminder calls to clients prior to scheduled visits.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies for improving efficiency within the scheduling process.
- Collaborated with other departments to coordinate resources when necessary.
- Resolved customer complaints or answered customers' questions.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Managed schedules of team of [Number] personnel to keep shifts properly staffed.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Completed timely changes and updates to schedules in central scheduling system.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner / Manager
Glasshouse Mountains News
Glasshouse Mountains, QLD
02.2012 - Current
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Scheduling Coordinator
Suncare Community Services
Maroochydore, QLD
12.2018 - 10.2022
Education
Cert IV Service Coordination - Aged Care
Kings College
02-2012
Skills
- Marketing Tactics
- Budget Administration
- Profit and Loss Analysis
- Team Oversight
- Business Administration
- Verbal and Written Communication
- Hiring and Staffing
- Operations Management
- Client Service
Accomplishments
- Award for Service Excellence in Operations - Suncare
- Spirit Lifter Award - Prestige Inhome Care
Timeline
Premium Client Services Coordinator
Prestige Inhome Care
10.2022 - Current
Scheduling Coordinator
Suncare Community Services
12.2018 - 10.2022
Owner / Manager
Glasshouse Mountains News
02.2012 - Current
Cert IV Service Coordination - Aged Care
Kings College
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