Robyn Rossiter

• Operate as ‘personal face’ of business in both greeting clients to office and in telephone contact.
• Diary Management on behalf of Advisers, including scheduling reviews for clients.
• Deal directly with clients to arrange meetings, follow-ups, and solving general queries via phone, email or in
  person.
• Liaising with external parties such as platforms, fund managers & insurers on all administrative issues/tasks to
  ensure the accurate implementation of all advice recommendations.
• Preparation of general correspondence for clients, fund managers and business contacts.
• Compile (print, bind, scan) compliance documents for sending out or presentation to clients.
• Maintain organised client files (digital and hard copy) including preparing appropriate documentation and
  required identification.
• Provision of ad hoc support to other staff as needed to satisfy business requirements.
• Organisation of client functions including invitation management, function booking and co-ordination, and post
  function follow-up when required.

• Oversee the transition of LJ Hooker Wagga Wagga (Rossiter Real Estate Pty Ltd) Property Management clients to PRD Wagga Wagga. (Post the sale of Rossiter Real Estate Pty Ltd to PRD Wagga Wagga)
• Licensee in Charge of the Rossiter Real Estate Rent Trust. This entailed oversight of all transactions in the account, payments and daily reconciliation.
• Oversight and transition of the LJ Hooker Wagga Wagga Team to PRD Wagga Wagga
• Training New Property Managers, including full responsibilty for training plans and outcomes.

• Hired, trained, and managed high-performing team of employees dedicated to achieving company goals
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals
• Proactively identified areas of risk within organisation implemented necessary safeguards mitigating any potential negative impact on business
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service
• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation
• Managed day-to-day business operations and Human Relations.
• Licensee-in-Charge of Rent Trust Account which required full compliance with NSW Fair Trading's Supervision Guidelines. This extensive requirement required full documentation of systems, procedures and staff qualifications and ongoing training plans.
• Through understanding of Acts that legislate NSW Real Estate practice. Remaining abreast of frequent updates to legislation and ensuring our implementation and compliance.
• Research, budgeting and implementation of software to improve efficiency, staff and client experience.
• Team meetings and process improvement.

In this role, I was responsible for maintaining market share and developing Food Ingredient sales and markets across Thailand and South East Asia. The role included technical product development, budgeting, project management and international travel.

In this role, I was responsible for project and team management, product and process development, budgeting, meeting marketing and food legislative requirements. I was responsible for consultation and 'roll-out' of manufacturing in multiple factories across South East Asia.

In my years with Streets Ice Cream, I had several roles:

New Product Development Manager

This role included Project Management, Product and process development, product and process costing to meet revenue expectations; Marketing and consumer testing; quality guidelines.

Highlights of this role were developing a children's ice cream ( Mud Bucket) which was the highest revenue children's product to date.

Leading the team that developed Almond Magnum for the Australian market.

Afternoon Shift Production Manager

I was the first female Production Manager at Streets Ice Cream. The role included; staff and shift management of machinery workers, packers and maintenance staff. Managing quality control, machine breakdown/downtime and wastage. Managing and meeting shift output and production.

Quality Systems Manager

This was a project role, to develop, implement and train a Hazard Analysis ( HACCP) system across the entire Ice Cream Factory. The role required a through understanding of all processes within the factory and training all employees in the implementation of the system to meet Unilever ( International) Head Office Audit requirements.

I was then promoted to Regional Development Manager based in Bangkok, Thailand.