Robyn Sharp
Kirwan,QLD
Summary
Dedicated and motivated professional seeking employment in a welcoming team environment. Committed to utilizing my skills and furthering my professional growth. Enthusiastic about acquiring new knowledge and abilities to pursue a fulfilling and demanding career. Specifically interested in administration within the Health Care Industry.
Overview
20
20
years of professional experience
Work History
Administration Officer
Weigh N Pay Cash 4 Scrap
Townsville, QLD
03.2021 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Followed Health Health & Safety Regulations and ensured other staff Members were abiding by rules within a safe work environment.
Sales Consultant
Radio Rentals
03.2015 - 07.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Grocery Team Member
Coles
08.2013 - 11.2014
- Replenishment of Stock, Customer Facing, Team Building.
Inbound Sales Consultant
Telstra
03.2008 - 10.2012
- Call Centre, Inbound & Outbound Calls, Customer Service, Complaints Handling, Billing & Account Enquiry, Upselling & Cross selling of products, Meeting Monthly KPI Targets, Prepping Of team Meetings when required, knowledge of products, Problem Solving & Quick thinking, Computer Skills.
Sales Assistant
Adairs Homemakers
12.2007 - 03.2008
- Customer Service, Cash Handling, General Cleaning, Upselling and Cross Selling of Homewares, Meeting Monthly KPI Targets, Replenishing of Stock, Knowledge of Products.
Branch Manager
Universal Enterprise
05.2004 - 12.2006
- Managing a Computer Wholesaler, Goods Receiving, Accounts Receivable, Accounts Payable, Invoicing, Debt Collecting, Customer Service, Answering of Telephone, Banking, Unloading of Stock.
Education
Pimlico State High
Skills
- Strong team Building skills
- Can communicate effectively
- Can show empathy towards customers
- Can handle objections
- Strong Leadership skills
- Can work independently when required
- Able to set tasks and make sure they are done
- Data Entry
- Computer Skills
- Microsoft Word
- Time Management
- File Organization
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
References
- Peter Bradshaw - 0409411024
- Julie Powers - 0420429849
- Fiona Hardy, 0407 522 229
Timeline
Administration Officer
Weigh N Pay Cash 4 Scrap
03.2021 - Current
Sales Consultant
Radio Rentals
03.2015 - 07.2020
Grocery Team Member
Coles
08.2013 - 11.2014
Inbound Sales Consultant
Telstra
03.2008 - 10.2012
Sales Assistant
Adairs Homemakers
12.2007 - 03.2008
Branch Manager
Universal Enterprise
05.2004 - 12.2006
Pimlico State High