Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robyne Russell

10 Ovens Circuit Whittlesea,VIC

Summary

Diligent residential cleaner with over 22 years of experience and professional attitude toward work assignments and client needs. Proudly delivered exemplary cleaning services. Dependable and honest with strong work ethic.

Overview

39
39
years of professional experience

Work History

Residential House Cleaner

Self Employed
03.2002 - Current
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
  • Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
  • Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
  • Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
  • Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
  • Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained security of premises cleaned, including managing keys to gain access and secure properties when leaving.

Parent

Self
06.1995 - 02.2002
  • Stayed at home to raise my 2 children (Dean born 1994) and David (born 1997).
  • Assisted in the classroom when the children started school with reading, excursions and general help as needed

Bank Teller

Westpac Bank
02.1985 - 06.1995
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Prepared regular reports on transaction data for management review, assisting in the identification of potential areas for improvement.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Moved to relief staff, working out of Bundoora. Then to Diamond Creek and Preston as a teller. While at Preston promoted to general hand / assistant manager at Latrobe University branch. Resigned from this position in 1995 to have a family.

Education

Greenwood High School
Bundoora, VIC
12.1984

Skills

  • Attention to detail
  • Bathroom sanitization
  • Reliability and punctuality
  • Customer service orientation
  • Effective communication
  • Flexible scheduling
  • Customer Service
  • Housekeeping

Timeline

Residential House Cleaner

Self Employed
03.2002 - Current

Parent

Self
06.1995 - 02.2002

Bank Teller

Westpac Bank
02.1985 - 06.1995

Greenwood High School

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Robyne Russell