- Music
- Playing an Instrument (Drumkit)
- Interest in Formula 1
Rocco Furfaro
Kemps Creek Nsw,NSW
Summary
I’m a dedicated and friendly team member with over 4 years of experience in customer service, starting my career at just 14. My first job was working at Kemps Creek Mitre 10, where I took on roles as both a cashier and a yardsman, learning the ins and outs of customer interaction, cash handling, and helping customers find exactly what they needed. Currently, I’m working as a waiter at Grano, where I’ve developed strong communication and multitasking skills while ensuring every customer has a great experience. I’m known for my positive attitude, strong work ethic, and my ability to stay calm under pressure. I’m excited to continue learning and contributing to a team that values hard work and great customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Grano
07.2022 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional behaviour under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Hardware Sales Associate
Mitre 10
05.2020 - 11.2022
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Clancy Catholic College
West Hoxton, NSW10-2024
Skills
- Cleanliness
- Food safety awareness
- Alcoholic beverage service
- Soft drink service
- Personal hygiene
- Food hygiene
- Food service delivery
- Compliance standards
- Food allergy awareness
- Special dietary requirements
Certification
- NSW P2 Driver's License
- Class A Liquor & Gaming NSW (RSA)
Interests
Timeline
Restaurant Waiter
Grano
07.2022 - Current
Hardware Sales Associate
Mitre 10
05.2020 - 11.2022
High School Diploma -
Clancy Catholic College
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