Rochelle Baker
Ipswich,QLD
Summary
Accomplished Operations Team Member with a proven track record at The Good Guys, where enhanced team productivity and drove business growth through strategic planning and effective task delegation. Skilled in Standard Operating Procedures and renowned for exceptional customer service, Consistently resolved issues, ensuring customer loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Operations Team Member
The Good Guys
Ipswich
11.2022 - Current
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Supported management in strategic planning initiatives to drive business growth and achieve operational goals.
- Enhanced team productivity by scheduling and delegating tasks effectively.
Back of House Team Member
KFC
Ipswich Qld
08.2022 - 11.2022
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Maintained and sanitized service stations, prep areas, and countertops.
Skills
- Standard Operating Procedures
- Process Documentation
- Customer Service
- Team Support
- Operational Efficiency
- Cash Handling
- Relationship Building
- Scheduling
- Administrative Support
- Task Prioritization
Timeline
Operations Team Member
The Good Guys
11.2022 - Current
Back of House Team Member
KFC
08.2022 - 11.2022