Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rochelle Barrell

Narangba,QLD

Summary

Accomplished Rostering Team Leader at Multicap Pty Ltd, adept in mentoring with meticulous attention to detail. Excelled in leading a team of 20, enhancing operational efficiency and resolving complex issues with a focus on customer satisfaction. Proven track record in coaching, complaint resolution, and implementing strategic improvements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Rostering Team Leader

Multicap Pty Ltd
Brisbane, QLD
12.2020 - Current
  • Managed a Team of 20 Rostering Officers
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Adhered Rosters Of Care to rosters and developing staff contracts to availability
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Payroll Officer

Spotless
Brisbane, QLD
05.2019 - 12.2020
  • Provided customer service assistance to staff regarding their paychecks and payroll issues.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Entered corrected records into software and added additional adjustments as required.
  • Entered time and attendance for 900 employees daily.
  • Implemented fortnightly rosters.
  • Award Interpretation

Multi-Site and Retail Site Manager

Spotless
Brisbane, QLD
08.2007 - 05.2019
  • Managed daily operations of the site, including staff and contractors.
  • Ensured compliance with safety protocols, regulations and standards.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Responded promptly to customer inquiries or complaints.
  • Maintained records of inventory, assets, personnel and other relevant data.
  • Assigned tasks and delegated responsibilities among team members.
  • Established policies, procedures and guidelines for the operation of the site.
  • Mentored new employees on safety protocols, processes and procedures.
  • Implemented systems for tracking employee attendance, performance reviews and payroll processing.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Performed routine audits to maintain inventories, supplies and equipment.
  • Complied with operational standards and OSHA regulations.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Provided training and development opportunities for site staff, enhancing team capabilities.

Education

Diploma in Hospitality Management -

William Blue Hotel Management School
Sydney, NSW
01-1995

High School Diploma -

Kirrawee High School
Sydney, NSW
01-1991

Skills

  • Mentoring
  • Coaching
  • Complaint resolution
  • Task delegation
  • Leading team meetings
  • Issue resolution
  • Team supervision
  • Meticulous attention to detail

Certification

  • Advanced Proficiency in:
  • UKG Kronos
  • Microsoft Office Suite
  • SAP
  • Qunitiq

References

Therese Revell

Executive General Manager, Client Operations

Daifuku Oceania

Mob 0414 791 802

Michael McDonald

General Manager Offshore and Remote East

Compass Group

Mob 0429 703 455

Timeline

Rostering Team Leader

Multicap Pty Ltd
12.2020 - Current

Payroll Officer

Spotless
05.2019 - 12.2020

Multi-Site and Retail Site Manager

Spotless
08.2007 - 05.2019

Diploma in Hospitality Management -

William Blue Hotel Management School

High School Diploma -

Kirrawee High School

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Rochelle Barrell