Madison Voros-B
Summary
Knowledgeable and dedicated customer service, professional with experience in the Retail/Sales/Hospitality industry/ rostering and disability support coordination. Solid team player with outgoing personality and positive outlook. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, energetic and with exemplary passion for developing relationships and always going above and beyond. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rostering team leader
Sunflower services
Newcastle
07.2024 - Current
- Led teams in daily operations, ensuring adherence to safety protocols.
- Coordinated team schedules and tasks to streamline workflow.
- Trained new staff on operational procedures and best practices.
- Facilitated regular team meetings to discuss challenges and strategies.
- Implemented process improvements that increased operational efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees and provided necessary guidance.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted regular performance reviews to assess individual team member progress.
Rostering officer
HICSS
01.2023 - Current
- Managed rostering tasks efficiently within strict deadlines.
- Undertaking complex staffing and client scheduling across multiple platforms - inclusive of data entry (time and attendance/timesheets), unplanned leave and shift swaps
- Review of rostered shifts and contract hours to ensure accurate and appropriate compliance with award/s, legislative requirements, rostering principles, and organisational requirements
- Provide services that support compliance within all areas of the business
- Addressed and resolved client issues by analyzing root causes.
- Capacity to prioritise daily workflow and complete set tasks in a timely manner
- Experience in developing new client management system
- Training staff to use new client management system.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Responded to emergency calls or supervisors and communicated situation details to relevant parties..
Support Coordinator
HICSS
01.2022 - Current
- Supporting participants’ engagement with the NDIS
- Coordination of formal and informal supports
- Understanding of mental health and service navigation within the mental health system
- Crisis management and coordination of service providers
- Assisted participants with coordination of government agency interactions, medical appointments, and disability-related appointments
- Support Participants with NDIS Implementation, Progress and Plan Reviews
- Also Conducting intake assessments with new participants to identify their needs and requirements
- Record case notes against participants' files and provide regular reports and updates to management on participant issues
- Liaised with NDIA, NDIS Quality and Safeguards Commission, and other key stakeholders to facilitate communication.
- Ongoing review and monitoring of changing NDIS legislation
- Ensure compliance with organisational policy and procedures and that all mandatory reporting is undertaken and required assessments completed within timelines and of a high quality
- Fostered partnerships with local service providers to expand resource networks for clients seeking specialized assistance or referrals
- Improved client satisfaction by efficiently addressing and resolving support issues.
Support Worker
HICSS
06.2020 - Current
- Collaborated with team members to achieve project goals
- Completed tasks autonomously with minimal supervision
- Provided emotional support by actively listening to participants' problems and concerns, fostering trust and open communication.
- Helping participants to budget and handle money
- Supporting and monitoring participants health needs including; administering medication and temperature checks
- Supporting participants to pursue hobbies and interests
- Worked with health care providers, therapists and social workers to ensure all necessary clients needs were met
- Ensured a positive routine was established and maintained toward mental and physical wellness.
- Assisted clients with daily living needs, enhancing self-esteem and promoting overall wellness.
- Guided clients in managing and achieving individual goals, facilitating independent progression and enhancing social skills.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Barista/ Shop Assistant
New Lambton Tea Rooms
09.2019 - 06.2020
- Operation of cash register and eftpos
- Prepared food items in a fast-paced kitchen environment
- Handled telephone inquiries to provide customer assistance
- Collaborated with team members to achieve common goals
- Served food and beverages to customers at tables
- Using strong verbal and non-verbal abilities to resolve customer problems
- Restocked display cases with appealing arrangements to attract customers to specialty items like bagels and muffins
- Waitering tables
- Maintained supply levels in counter and customer areas to meet typical demands
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour
- Managed line and crowd through prompt, efficient service to enhance customer experience
- Maintained and operated espresso machines, blenders, and commercial coffee brewing equipment to ensure quality beverage preparation
Retail Store Manager in Training / Retail Sales Assistant
Kiki Fashion Co. / JP & KF Group Pty Ltd
02.2019 - 03.2020
- Led a team to achieve project goals through collaboration and effective communication
- Creating training programs for new and existing staff
- Processed invoices and receipts accurately to ensure timely payments and record-keeping
- Monitored social media and online sources for industry trends
- Facilitated team communications to enhance collaboration and alignment on goals
- Enhanced customer satisfaction and repeat business by safeguarding company reputation and fostering client loyalty
- Approached browsing customers to initiate conversations to determine buying preferences
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Answered product questions with up-to-date knowledge of sales and store promotions
- Designed and set up merchandise displays to promote key products and attract customer attention through appealing arrangements
- Used POS system to process sales, returns, online orders and gift card
Contractor/ Sales Representative
Troop Group
08.2018 - 12.2018
- Meeting and exceeding sales goals
- Training new staff
- Face to Face Sales
- Working in a team
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics
- Upsold and closed customer sales by driving product benefits around client needs
- Utilized various sales techniques to develop relationships with customers and drive sales
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Developed strong rapport with customers and created positive a positive impression of the business.
Bakery Shop Assistant
Kingsway Bakery
07.2017 - 08.2018
- Handled incoming telephone enquiries
- Barista work
- Early morning opening
- Endorsed products by making recommendations and promoting specials, increasing daily sales
- Organized work areas to foster efficiency and model exceptional kitchen etiquette
- Filled out daily shift log to record amount of food prepared, used and leftover
- Communicated menu item information and offered suggestions to promote featured products
- Assisted guests, including offering personable greetings and taking orders
- Executed sandwich artistry duties with very low occurrence of errors
- Cleaned food preparation areas, tools and equipment
- Reconciled all receipt totals, cash and credit payments to address any shortages
- Accurately operated cash register to process all customer payments daily
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Properly labelled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Year 11 Certificate -
All Saints College St Mary’s
Certificate 2 Salon Assistant
Skills
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Innovation and Creativity
Improvement plan knowledge
Budgeting and finance
Report Preparation
Strategic Planning
Report Writing
Work Coordination
Ability to organise large budget amounts
Friendly and outgoing
New hire training
Opening and closing duties
Ordering procedures
Point of sale knowledge
Customer service and engagement
Money handling abilities
Computer proficient
Good listening skills
POS systems expert
Key holder experience
Quick learner
Credit card processing
Problem-solving skills
Proficient with Excel, Microsoft Word, One Note, Power Point and Internet Explorer
Ability to manage a team
Ability to work independently and in a team environment
Strong verbal and written communication skills
- Team leadership
- Staff training
- Process improvement
- Compliance management
- Customer service
- Crisis management
- Effective communication
- Problem solving
Certification
- RSA And RCG, 08/14/2024
- White Card, 12/2019, Current
- Working with Children Check, 05/04/2025
- National Police Check, 04/30/2020, Current
Timeline
Rostering team leader
Sunflower services
07.2024 - Current
Rostering officer
HICSS
01.2023 - Current
Support Coordinator
HICSS
01.2022 - Current
Support Worker
HICSS
06.2020 - Current
Barista/ Shop Assistant
New Lambton Tea Rooms
09.2019 - 06.2020
Retail Store Manager in Training / Retail Sales Assistant
Kiki Fashion Co. / JP & KF Group Pty Ltd
02.2019 - 03.2020
Contractor/ Sales Representative
Troop Group
08.2018 - 12.2018
Bakery Shop Assistant
Kingsway Bakery
07.2017 - 08.2018
Year 11 Certificate -
All Saints College St Mary’s
Certificate 2 Salon Assistant