Rochelle Ramage

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Dealing with specifiers to answer any technical queries they have and providing samples where needed.
• Developed and implemented strategic plans for business growth.
• Managed cross-functional teams to successfully execute complex projects, liaising with builders and architects on projects and organising site measure team to take over.
• Delivered compelling product presentations to architects, commercial departments and builders.
• Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
• Used Estimate One to identify projects we are specified on and nurturing relationships with awarded builder or plumber to ensure the specification results in an order.

• Responsibility for the key account management and BDM within Victoria, Tasmania and South Australia.
• Arrange and conduct presentations to Landscape Architects to build specification.
• Develop contacts within councils and meet or present product range when required.
• Build customer confidence and credibility in the company and myself.
• Gain new customers and consolidate existing customers through tele-sales and face to face presentations.
• Plan, book and arrange meetings with potential or existing customers.
• Hunting for future work through Estimate One.
• Creating quotes and orders.

• Looking after 200+ merchants across Victoria & Tasmania and completing call cycle
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Quick and effective problem resolutions.
• Train merchants in our products and to provide excellent customer service
• Use Estimate One as a Sales Resource & Lead generator for Architect/Specifier /Consultant opportunities
• Organize architect/designer/hydraulic engineer/landscape architect presentations and training sessions
• Build effective relationships with key merchant Specification sales staff
• Increased sales by 120% per year
• Career progression- started as External Customer Service Representative Victoria, then Account Manager, then Sales Representative (taking on Tasmania as well as Victoria) and now Merchant/Specification Representative Victoria and Tasmania

• Established Wholesale side of business by setting up meetings and presenting new range.
• Identifying new opportunities and actioning
• Working with stores to help select product to keep in stock and help with imagery for their marketing
• Huge growth increase of 400% per month
• Built diverse and consistent sales portfolio
• Educated clients on new products or services to increase customer engagement with brand
• Recorded accurate and efficient records in customer database
• Built relationships with customers to promote long term business growth

• Relationship management of existing stockists and acquisition of new stockists.
• Expand market penetration by building effective customer relations.
• Regular store visits to ensure key contact personal are well trained as well as helping with merchandising ideas and sales strategies.
• Meeting with Designers & Architects at our showroom helping them with selection to specify.
• Increased annual sales by 110%

• Selling bathroom and kitchen products to retail customers.
• Helping with bathroom design & layout.
• Chasing & closing sales.
• Building rapport with repeat customers and builders. Customized customer service.
• Placing orders with suppliers & ensuring they arrive when they are required.
• Increased sales by seeking new business opportunities to develop new customers
• Display timely & quality decision making, working under tight deadlines and pressure.

Established my own business specializing in colour consultancy, interior design and project management.

• Selling a range of ceramic and natural stone tiles
• Generating quotes and orders
• Showroom upkeep, maintaining displays and samples