Rocio Garcia Guzman
Moss Vale,NSW
Summary
I am looking for employment in the Aged Care industry. I enjoy working with people, and I am committed to the delivery of quality
customer service. I am a dynamic and empathetic professional with a proven track record at Moss Vale Aquatic Centre and Harbison Care Moss Vale. I am an energetic and dependable individual with excellent customer service, organizational and communication skills. I can demonstrate a consistently positive attitude and create welcoming atmospheres for varying customers and colleagues. To which I believe will make me a valued member of your team.
Overview
4
4
years of professional experience
Work History
Creche Attendant
Moss Vale Aquatic Centre
05.2023 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Skilled at working independently and collaboratively in a team environment.
- Supervised free play and other activities to keep children safe.
- Helped with creation of age-appropriate activities to keep children positively engaged.
Receptionist
Moss Vale Aquatic Centre
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Community and Disability Support Worker
Interchange Australia
01.2023 - 01.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Carer/Support Worker
Harbison Care Moss Vale
04.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Working With Children Check
Up To DateCPR Couse
Up To DateFisrt Aid Course
Up To DateCertificate III In Individual Support - Aged Care
TAFE NSW
Shellharbour, NSW01.2022
Certificate III In Spoken And Written English -
TAFE NSW
Moss Vale, NSW12.2020
Certificate In Logistics, Transport And Customs Procedures -
PRIMERA ESCUELA DE TRAFICO Y TRAMITACION ADUANAL
Tampico,Mexico. 06.2014
Skills
- Strong work ethic
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Personal protection equipment (PPE)
- Cross-cultural sensitivity
- Record keeping
- Customer service
- Teamwork and collaboration
- Multitasking
- Adaptability
Timeline
Creche Attendant
Moss Vale Aquatic Centre
05.2023 - Current
Receptionist
Moss Vale Aquatic Centre
05.2023 - Current
Community and Disability Support Worker
Interchange Australia
01.2023 - 01.2024
Carer/Support Worker
Harbison Care Moss Vale
04.2021 - 06.2022
Working With Children Check
CPR Couse
Fisrt Aid Course
Certificate III In Individual Support - Aged Care
TAFE NSW
Certificate III In Spoken And Written English -
TAFE NSW
Certificate In Logistics, Transport And Customs Procedures -
PRIMERA ESCUELA DE TRAFICO Y TRAMITACION ADUANAL