Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Rodha Yusuf

Brisbane,QLD

Summary

Desire a position where I can apply my client service experience and dedication to provide quality care for customer satisfaction. Seeking to gain experience as a pick packer and gain knowledge from supervisors and trainers. Dedicated to work with an ideal team to identity client needs and delivering effective solution to all problems. To be able to deliver an exceptional communication skills and time management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Coordinator

CALD Care Services
07.2025 - Current
  • Assisted with client needs and goals through interviews and discussions.
  • Created and regularly reviewed tailored care plans.
  • Acted as a liaison between participants and service providers.
  • Facilitated access to community resources like housing, medical care, and community services.
  • Maintained detailed, accurate records of client interactions and service plans.
  • Worked closely with other professionals.
  • Organised stakeholder meetings.

Administration Officer

CALD Care Services
02.2025 - Current
  • Welcomed and greeted participants and customers.
  • Managed client intake processes, data entry and document preparation.
  • Scheduled appointments, meetings and service bookings for staff and participants.
  • Maintained personnel records and updated internal databases to support document management.
  • Supported management team in coordinating administrate operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Assistant in Nursing

Your Nursing Agency
02.2022 - Current
  • Provided customized care according to individual health plan.
  • Organized and managed patient charts and files.
  • Worked alongside RN/EN to check vitals and tend to patient need.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Contributed to overall quality and care of patients by answering calls for help, monitoring behavior and physical condition for progress or deterioration.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Transported patients between rooms and appointments or testing locations.

Personal Care Assistant

Aveo Newstead
11.2019 - 10.2021
  • Exceptional organizational and time management skills
  • Ensure clients dignity, privacy and value their culture and diversity
  • A commitment to continuous improvement
  • Ability to follow nursing procedures as directed and in line with patient care plans
  • An understanding of Residents Rights, Aged care accreditation Standards and Outcomes
  • Always work as part of a team to help others and demonstrate a team spirit
  • Communicating with Patients with Hearing, Vision and speech loss
  • Personal hygiene, including bathing and showering client
  • Lifting, Positioning and Transferring Patients, including Hoist experience
  • Maintaining Residents Privacy and Confidentiality

Education

Certificate IV in Ageing Support -

Intercare
Springwood, QLD
05.2019

High School Diploma -

Woodridge State High School
Logan Central, QLD
11.2017

Grade 8 -

Macgregor State High School
Macgregor
11.2013

Skills

  • Case management and care plan development
  • Office administration and organisational management
  • Microsoft & Excel & Xero access
  • Meeting coordination
  • Inbound phone call handling
  • Verbal and written communication
  • Documentation and recordkeeping
  • Client advocacy and service coordination

Certification

National Police Certificate - Current

First Aid and CPR - Current

Blue Card (P)

Certificate IV in Ageing Support

Australian Citizen certificate

Passport

QLD drivers license





Additional Information

  • Personal Details , Eligible to work in Australia: Yes
  • Highest Level of Education: Secondary School (Year 12)

Timeline

Support Coordinator

CALD Care Services
07.2025 - Current

Administration Officer

CALD Care Services
02.2025 - Current

Assistant in Nursing

Your Nursing Agency
02.2022 - Current

Personal Care Assistant

Aveo Newstead
11.2019 - 10.2021

Certificate IV in Ageing Support -

Intercare

High School Diploma -

Woodridge State High School

Grade 8 -

Macgregor State High School
Rodha Yusuf