Tracy Holt
Summary
Accomplished Support Coordinator with a proven track record at Kelly Harrison Wellness, adept in case management and stakeholder engagement. Expertise in facilitating hospital transitions and enhancing client outcomes through strategic housing support and budget management. Demonstrates exceptional communication skills and a commitment to improving mental health services, consistently exceeding project targets.
Overview
28
28
years of professional experience
Work History
Support Coordinator
Kelly Harrison Wellness
06.2023 - 06.2024
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Managed hospital transitions for clients to be supported within the community
Aged Care Worker
Ozcare Villa Vincent Aged Care Facility
06.2019 - 06.2023
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing within a locked Dementia wing.
Assistant Shop Manager
Sinclair Pty Ltd
11.2009 - 01.2014
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
Specialised Support Coordinator
Lifeful Coordination and Management
06.2024 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Shop Assistant
Sinclair Pty Ltd
01.2001 - 01.2006
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
Production Line Operator
Arnott's Biscuits
03.1997 - 11.2000
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
Education
Bachelor of Nursing - Nursing
Central Queensland University
Brisbane, QLDCertificate - Certified Trauma-Informed Coach
The Centre For Healing
Online07.2024
Statement of Attainment - Provide Support To People Living With Dementia
Dementia Australia
06.2023
Certificate in Individual Support
Major Training Group
06.2019
Certificate - Understanding Dementia
University of Tasmania
Online02.2019
Skills
- Case Management
- Stakeholder engagement and Management
- Government and Non-Government Organisation engagement
- Liaise with mainstream supports
- Home and Living plan strategy and development with participants
- Referral to NDIS providers and mainstream supports
- Budget Management
- Audit Management-Documents for client caseload
- Developing and Management of transition participants and stakeholder management
- Legislative regulation of NDIS plans and reporting
Interests and Hobbies
Spending time with family
Cooking
Walks along the Beach
Having catch ups with friends
REFEREES
Kelly Harrison
KHW Support Coordination
0414 281 169
Melissa Moore
Colleague over 6 years
0431 300 382
Carolyn Dow
Delta Community Care
0411 849 220
Timeline
Specialised Support Coordinator
Lifeful Coordination and Management
06.2024 - Current
Support Coordinator
Kelly Harrison Wellness
06.2023 - 06.2024
Aged Care Worker
Ozcare Villa Vincent Aged Care Facility
06.2019 - 06.2023
Assistant Shop Manager
Sinclair Pty Ltd
11.2009 - 01.2014
Shop Assistant
Sinclair Pty Ltd
01.2001 - 01.2006
Production Line Operator
Arnott's Biscuits
03.1997 - 11.2000
Bachelor of Nursing - Nursing
Central Queensland University
Certificate - Certified Trauma-Informed Coach
The Centre For Healing
Statement of Attainment - Provide Support To People Living With Dementia
Dementia Australia
Certificate in Individual Support
Major Training Group
Certificate - Understanding Dementia
University of Tasmania
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