Deirdre Quay
Queensland,QLD
Summary
Proven achiever with extensive experience at NZ Care Or NZCL, adept in behavioral support and disability awareness. Excelled in enhancing client independence and well-being, leveraging empathetic communication and creative problem-solving. Demonstrated commitment to professional development and advocacy, ensuring equitable access to services. Skilled in transportation assistance, with a Level 4 NZQA certification, I drive results by prioritizing safety and client satisfaction.
Overview
39
39
years of professional experience
Work History
Community Support Worker
NZcare Or NZCL
08.2003 - 03.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
Truck Driving
Wilder Transport.
02.1996 - 01.1998
- Supported company initiatives by volunteering for special projects or assignments that required additional truck driving expertise.
- Reduced loading times for shipments with effective clamp truck driving and proper placement of pallets.
- Participated in regular safety meetings, staying up-to-date on industry regulations and best practices for long haul truck driving.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Cook and Kitchen Hand.
Dennys Restaurant
01.1985 - 10.1988
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
No Degree -
Nayland College
Nelson NZSkills
- Behavioral support
- Disability Awareness
- Transportation Assistance
- Individualized support
- Level 4 NZQA
Accomplishments
I have 21 years in the disability sector.
I have worked night shifts and they are my favourite shifts.
Timeline
Community Support Worker
NZcare Or NZCL
08.2003 - 03.2024
Truck Driving
Wilder Transport.
02.1996 - 01.1998
Cook and Kitchen Hand.
Dennys Restaurant
01.1985 - 10.1988
No Degree -
Nayland College
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