Roghaya Osman
Waitress
Spring Hill,QLD
Summary
Respectful and friendly professional with dynamic problem-solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow-up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Proven track record in retail and hospitality sectors, demonstrating strong sales acumen, excellent communication skills, and a commitment to delivering exceptional customer experiences. Successfully managed retail operations, handled customer inquiries, and provided high-quality service in fast-paced restaurant environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Coordinator
DrinkStar GmbH
Rosenheim, Germany - Bavaria
06.2022 - 06.2024
- Coordinated sales activities and supported the sales team to ensure efficient operations.
- Managed customer accounts and maintained positive relationships with clients.
- Handled customer inquiries and resolved complaints promptly to ensure customer satisfaction.
- Prepared and processed sales orders, ensuring accuracy and timely delivery.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Collaborated with the finance department to ensure timely invoicing and payment collection.
- Resolved customer issues in an efficient and timely manner.
- Trained and supervised junior staff, providing guidance and support as needed.
Sales Coordinator
Ketten Wälder GmbH
Bad Endorf, Germany - Bavaria
02.2022 - 05.2024
- Coordinated sales activities and supported the sales team to ensure efficient operations.
- Managed customer accounts and maintained positive relationships with clients.
- Handled customer inquiries and resolved complaints promptly to ensure customer satisfaction.
- Prepared and processed sales orders, ensuring accuracy and timely delivery.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Collaborated with the finance department to ensure timely invoicing and payment collection.
- Resolved customer issues in an efficient and timely manner.
Food and Beverage Attendant Casual
Rosmarino
Rosenheim, Germany - Bavaria
08.2020 - 05.2024
- Communicated effectively with kitchen staff regarding customer orders.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Responded quickly to customer complaints or special requests in a professional manner.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Greeted and seated customers in a timely and friendly manner.
- Assisted in setting up and breaking down catering events.
Retail Sales Associate
Jack & Jones
Rosenheim, Germany - Bavaria
08.2014 - 08.2015
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Education
Apprenticeship IV - Business Administration
Pro Design Electronic GmbH
Rosenheim - Bavaria - Germany02-2021
Apprenticeship Certificate IV - Hotel Management
Leonardo Royal Hotel
Rosenheim - Germany - Bavaria08-2018
Certificate I - Vocational Hospitality School
Berufsfachschule Für Gastronomie
Traunstein - Germany - Bavaria07-2014
High School Diploma -
Städtische Mädchenrealschule
Rosenheim - Germany - Bavaria07-2013
Skills
- Customer Service
- Time Management
- MS Word, Excel, and Outlook
- Data Entry
- Written and oral communication skills
- Strong Organization skills
- Stocking and Receiving
- Retail Sales
- Product Merchandising
- Product Demonstrations
- Teamwork
- Safe Food Handling
- Guest Relations Management
- RSA certified
- Friendly, Positive Attitude
Languages
German
Native/ Bilingual
English
Professional
Farsi
Native/ Bilingual
Certification
- international driver license
- RSA Certificate
Interests
Hiking
Reading
Travelling
Gym
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Coordinator
DrinkStar GmbH
06.2022 - 06.2024
Sales Coordinator
Ketten Wälder GmbH
02.2022 - 05.2024
Food and Beverage Attendant Casual
Rosmarino
08.2020 - 05.2024
Retail Sales Associate
Jack & Jones
08.2014 - 08.2015
Apprenticeship IV - Business Administration
Pro Design Electronic GmbH
Apprenticeship Certificate IV - Hotel Management
Leonardo Royal Hotel
Certificate I - Vocational Hospitality School
Berufsfachschule Für Gastronomie
High School Diploma -
Städtische Mädchenrealschule
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