Rohan Dhungana
Gungahlin,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
2
2
years of professional experience
Work History
Fuel Station Attendant
BP Nichols
Canberra
11.2024 - Current
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Monitored fuel levels and reported any shortages or maintenance issues.
- Processed customer transactions accurately and handled cash and credit payments.
- Operated fuel pumps and ensured proper working order of equipment.
- Provided friendly customer service by greeting customers and addressing needs.
- Stocked shelves with merchandise and organized products for easy access.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
Retail Assistant
Coles
Wanniassa
11.2023 - 11.2024
- Processed transactions using cash register and handled cash and card payments.
- Resolved customer complaints in a friendly and professional manner.
- Provided excellent customer service by greeting and helping shoppers.
- Stocked shelves with merchandise and ensured items were properly labeled.
Sales Assistant
IGA
Dickson
10.2022 - 11.2023
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers
- Performed daily opening/closing procedures diligently so as not to miss any important steps
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts
- Processed customer orders and accurately entered into order system
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust
- Addressed guest complaints and resolved issues to promote satisfaction
- Processed both cash and card purchases and returns
- Managed multiple tasks in high-volume environment
- Supported store promotions by effectively communicating deals and specials to customers
- Trained new employees in counter operations, improving overall staff performance and productivity
- Increased sales with upselling techniques and product recommendations based on customer needs
- Reconciled cash drawer and corrected any errors
Education
Diploma - Nursing
Canberra Institute of Tech
Canberra, ACTSkills
- Stock management
- Sales expertise
- Cash Register
- Payment processing
- Point of sale
- Customer service
- Time management
- Problem solving
- Staff training
- Upselling
- Strong work ethic
- Cleanliness and organization
- Patience and empathy
- Quick decision making
- Product knowledge familiarity
Timeline
Fuel Station Attendant
BP Nichols
11.2024 - Current
Retail Assistant
Coles
11.2023 - 11.2024
Sales Assistant
IGA
10.2022 - 11.2023
Diploma - Nursing
Canberra Institute of Tech