Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roheet Malhotra

Clyde,VIC

Summary

Highly organized and meticulous Retail assistant with experience in retail shops. Adept in providing and maintaining customer service, and restocking supplies. Good communicator and planner with strong judgment and critical thinking abilities. Very professional and enthusiastic Food and Beverage Attendant with good experience, and demonstrating excellent hospitality service in environments. Have a very good knowledge, understanding, and know foundational skills for Accounting and Banking.

Overview

10
10
years of professional experience

Work History

Food and Beverage Attendant

Delaware North
04.2022 - Current
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Provided service of alcohol and food to customers
  • Help making chips, burgers, meat pies and chicken and chip food at the food stands for customers
  • Provide different Alcohol Beverages for customers at the stands..
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Manged Cash register, completing customers transactions

Crew Member

McDonald's Clyde
09.2021 - Current
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.

Retail Assistant

Salvos Stores Mount Waverley
07.2018 - 07.2019

Responsibilities included sorting out donations, working on cash register, cleaning, stocking shelves, pricing and label products. Have gone through induction in workplace, and gone through induction of work health and safety inspection in workplace. Assisted customers in their queries on products.

  • Greeted customers, helped locate products and suggested suitable options.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
  • Stocked products each, clearly labelling items, arranging according to size or colour, and preparing displays.
  • Increased sales by 10%

Retail Assistant

Greg Chappell Cricket Centre
06.2014 - 06.2014

Was given Induction in workplace. Duties included cleaning, working at cash register, providing customer services, providing details on products to customer inquiries. Filling stock on shelves , stocktakes.

  • Assisted customers with prompt and polite support in-person and via telephone.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Increased sales by 10%
  • Stocked merchandise, clearly labelling items, arranging according to size or colour and preparing attractive displays

Education

Bachelor of Business - Banking And Finance

Federation University Australia
Berwick, VIC
12.2024

Certificate 4 in Finance And Mortgage Broking - Finance And Mortgage Broking

Monarch Institute
Online
12.2024

Successfully Completed Year 12 VCE -

Ashwood High School
Ashwood, VIC
2016

St. Anthony's Primary School
Glen Huntly
12.2010

Skills

  • Customer service-oriented
  • Fluent in English
  • Time Management
  • Organization skills
  • Use of Microsoft word and excel
  • Excellent communication skills
  • Stocking
  • Solving tasks
  • Cash Handling skills
  • Sports

Accomplishments

    VCE Accounting Unit 1 & 2 Award

    VCE Further Math's Unit 1 & 2 Award

    Cricket Awards Under 9 and Under 16

    Completed VCE Hindi Unit 3 & 4

    Completed Year 12 VCE - Ashwood High School

    Bachelor of Business (Banking and Finance) - currently studying at Federation University to be completed end of 2024

Timeline

Food and Beverage Attendant

Delaware North
04.2022 - Current

Crew Member

McDonald's Clyde
09.2021 - Current

Retail Assistant

Salvos Stores Mount Waverley
07.2018 - 07.2019

Retail Assistant

Greg Chappell Cricket Centre
06.2014 - 06.2014

Bachelor of Business - Banking And Finance

Federation University Australia

Certificate 4 in Finance And Mortgage Broking - Finance And Mortgage Broking

Monarch Institute

Successfully Completed Year 12 VCE -

Ashwood High School

St. Anthony's Primary School
Roheet Malhotra