Rohini Maharaj
North Kellyville / Sydney,Australia
Summary
Enthusiastic and driven Bachelor of Business Analytics student with a background in customer service and a Diploma in Business, specializing in Banking and Finance. Committed to achieving excellence, I am a flexible and results-oriented individual who brings energy and dynamism to every task. Strongly motivated to succeed, I am diligent and hardworking, always striving for professional and personal excellence. Knowledgeable and dedicated customer service professional with extensive experience in the insurance and finance industry. Solid team player with an outgoing and positive demeanour, excelling at establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in optimizing quality, speed, and processes. Articulate, energetic, and results-oriented, possessing an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Strong analytical, communication, and teamwork skills enable quick adaptation to new environments. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and a commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Customer Care Specialist
Greenstone Financial Services
01.2016 - Current
- Promoted superior experience by assisting large volume of customers every day with positive attitude and focus on customer satisfaction providing detailed information on company's products and services.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training / collaboration sessions.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Retained at-risk customers by identifying their needs and offering tailored solutions, resulting in reduced churn rates.
- Navigated multiple computer systems and applications to find information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change establishing collaborative service environments through targeted operational initiatives
- Maintained up-to-date knowledge of product and service changes.
- Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
Front Line Associate
GE Capital
- Handled a high volume of inbound and outbound calls and resolved issues professionally, efficiently as well as documented accurately for management
- Strong product knowledge and experience in credit card lending, balance transfers, Personal loan lending referrals, collections and credit card insurance
- Firm understanding of interest free purchases on credit card (retail finance) and well versed in all customer queries related to interest, fees and charges on accounts, and general account maintenance
- Utilised strong interpersonal skills with customers and inter-departmental staff for one-call resolution of customer issues
- Utilized multiple call centre support applications to efficiently assist customers and fellow team members
Flight Support Operator
Toll Dnata
- International customer check in, passport and immigration formalities, Boarding gate customer departure administration for Singapore Airlines and United Airlines at the Sydney International Airport
- Liaising with the aircraft crew regarding issues pertaining to passengers, aircraft safety, flight plans, on-board equipment
Worldwide Money Agent
Travelex Pty Ltd
- Company Overview: Sydney International Airport
- Foreign currency and Travel Insurance transactions including Travellers cheque account reconciliation and general banking activities
- Travelex airport branch administration and management
- Compilation of daily reports for management purposes
Postal Assistant
Post Fiji Limited
- Extensively experienced in collections pertaining to customer post box rental payments
- Post Shop inventory control, general administration and management, cash transactions, data entry
- Administration of 'Western Union Money Transfer', registered mails, Money order
- Compiled weekly and monthly statistics reports for management
- Acted as the Post Shop manager
Customer Service & Sales Consultant
Cordon Bleu Australia
- Regalware nutritional/home ware products door to door sales
- Created sales lead and worked on Sales Referral Targets including Telemarketing
- Gained extensive client facing and communication skills
Education
Bechlor of Business Analytics - Business Analytics
Sydney, NSW12.2025
General Advice Certificate - Insurance
GE Money
Diploma in Business - Banking and Finance
TAFE NSW
Postal Operations Certificate -
Postal And Telecommunications Operations Training
An Introduction to Computing and Basic Programming - Elementary
Commercial School
FijiBookkeeping -
The Commercial Education Society of Australia
Skills
Technology
- Tableau
- Power BI
- Processing
- SQL
- Lucid charts
- RStudio /R
- Scrum
- Kanban
- Excel
- Zero
- MYOB
Soft Skills
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Analytical Thinking
- Product Knowledge
Timeline
Customer Care Specialist
Greenstone Financial Services
01.2016 - Current
Diploma in Business - Banking and Finance
TAFE NSW
Bookkeeping -
The Commercial Education Society of Australia
Front Line Associate
GE Capital
Flight Support Operator
Toll Dnata
Worldwide Money Agent
Travelex Pty Ltd
Postal Assistant
Post Fiji Limited
Customer Service & Sales Consultant
Cordon Bleu Australia
Bechlor of Business Analytics - Business Analytics
General Advice Certificate - Insurance
GE Money
Postal Operations Certificate -
Postal And Telecommunications Operations Training
An Introduction to Computing and Basic Programming - Elementary
Commercial School
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