Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Roisin O'Donoghue

30 Moobie St, Summer Hill,NSW

Summary

A self-driven, adaptable and team-oriented server with managerial experience, interpersonal skills and a keen interest in the culture of food and wine to deliver customer- focused service.

Using my drive, demonstrated dedication to improve and deliver outstanding service, resilience, communication and collaboration skills, I intend to continue to challenge myself and grow into new roles with a continued focus on furthering my sommelier training.

Overview

7
7
years of professional experience

Work History

Supervisor/Front End Duty Manager

Ard Bia Nimmos
05.2019 - 09.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows while maintaining the ethos & atmosphere of relaxed fine dining during the shift.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs in order to optimize customer experience.
  • Improved upon my knowledge of wine and food culture, while also helping to ensure the confidence of the team in the menus & various ways to explain it.
  • Entrusted with opening and closing the restaurant, trained in cash flow reports and in lock- up practices from having demonstrated loyalty.

Waitress

Xi'an Street Food
09.2018 - 05.2019
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.

Cashier Team Lead

Mannions News Day- Today
07.2016 - 08.2018
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods while also enrolled in full- time education, and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Education

WSET Level 2 - Wine Training - Merit (84%)

Premier Wine Training, Dublin
Dublin, Ireland
03.2023

Master of Arts - Political Science & Sociology

National University of Ireland, Galway
Galway, Ireland
04.2022

Bachelor of Arts - English Literature, Sociolgy & Political Studies

National University of Ireland, Galway
Galway, Ireland
05.2019

Associate of Arts - French Language And Literature

National Universityof Ireland, Galway
Galway, Ireland
05.2016

Skills

  • Operations Management
  • Staff Management
  • Order Management
  • Food Running
  • Sales Techniques
  • Supply Restocking
  • Safe Food Handling ('Bord Bia' Safe Food certified)
  • Table Setting Knowledge
  • Service Prioritization
  • Wine Service

Achievements

2015: Gained a GAISCE Bronze President’s award        
2014: Completed and gained an ECDL( European Computer’s Driving License)
2014: RIAM (Royal Irish Academy of Music) Grade 8 Piano Certifcate
2013- 2015: Member of Youth Ballet West, elite dance company
2013: RAD (Royal Academy of Dancing) Vocational Intermediate Honours Certificate

2013: Captain of Colaiste na Coiribe Women's Basketball team 

Timeline

Supervisor/Front End Duty Manager

Ard Bia Nimmos
05.2019 - 09.2023

Waitress

Xi'an Street Food
09.2018 - 05.2019

Cashier Team Lead

Mannions News Day- Today
07.2016 - 08.2018

WSET Level 2 - Wine Training - Merit (84%)

Premier Wine Training, Dublin

Master of Arts - Political Science & Sociology

National University of Ireland, Galway

Bachelor of Arts - English Literature, Sociolgy & Political Studies

National University of Ireland, Galway

Associate of Arts - French Language And Literature

National Universityof Ireland, Galway

Similar Profiles

CREATE PROFILE
Roisin O'Donoghue