Ushan Kodagoda Vithanage
Lidcombe
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Duty Manager/Front-End Night Supervisor/Team Member
Woolworths Metro (Broadway)
Sydney
12.2018 - 05.2025
- Answering questions about current promotions and resolving issues according to the store policies
- Educating customers on products and service offerings
- Assisted with daily stock counts
- Accepting deliveries which also includes unloading of trucks
- Daily stock checks
- Responded promptly to any emergency situations that arose during shifts.
- Provided training sessions for new staff members on company policies and procedures.
- Ensured adherence to health and safety regulations throughout the premises.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Took care of customer problem escalated by other staff members.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Food and Beverage Attendant
Holiday Inn (Warwick Farm)
Sydney
08.2018 - 05.2019
- Ensured compliance with health and safety regulations within the restaurant.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Communicated effectively with kitchen staff regarding customer orders.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
Account Manager
Comtextile HK
Chittagong
05.2015 - 06.2017
- Frontend communication with clients
- Product development, sampling, briefing design
- Forecasting and budgeting
- Analysing past sales figures and trends to anticipate future product needs
- Profit-driven financial strategy execution and planning
- Managed a portfolio of clients worth over $1million in sales per year
- Sought out new clients and sales opportunities within the existing clientele
Merchandiser
Hirdaramani(HKCO)
Colombo
11.2014 - 05.2015
- Assisted with sampling and costing of products
- Accessories and trims in-housing
- Preparing purchase orders
Education
Bachelors in Accounting - Financial Management, Corporate Finance, Financial Accounting, Derivative Securities
La Trobe University
Sydney, Australia11.2020
Diploma in Business -
La Trobe University
Sydney, Australia02.2019
High School -
Gateway College
Colombo, Srilanka01.2009
Skills
- Customer-oriented
- Project management
- Goal oriented
- Teamwork
- Critical thinking
- Leadership
- Time management
- Detail-oriented
- Health and safety compliance
- Product knowledge
- Cash handling
- Team supervision
Hobbies and Interests
- Cricket
- Badminton
- Table tennis
References
- Thanuja Perera, Former Customer Service Manager Woolworths Metro (Broadway) Currently: IT Mobile Consultant at Invia, 0420612800
- Robert Burgio, Store Manager Woolworths Metro (Broadway), 0452613165
Languages
- English
Timeline
Duty Manager/Front-End Night Supervisor/Team Member
Woolworths Metro (Broadway)
12.2018 - 05.2025
Food and Beverage Attendant
Holiday Inn (Warwick Farm)
08.2018 - 05.2019
Account Manager
Comtextile HK
05.2015 - 06.2017
Merchandiser
Hirdaramani(HKCO)
11.2014 - 05.2015
Bachelors in Accounting - Financial Management, Corporate Finance, Financial Accounting, Derivative Securities
La Trobe University
Diploma in Business -
La Trobe University
High School -
Gateway College