Rojan Shrestha
Mildura,VIC
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wait Staff Member
The Boat house
Mildura, 3500
10.2025 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with setting up and clearing tables before and after service.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Ensured that all orders were taken correctly and in a timely manner.
- Greeted and welcomed customers, providing them with menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
Wait Staff Member
Nepalirica Hotel
Biratchowk , Morang
01.2025 - 09.2025
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Assisted with setting up and clearing tables before and after service.
- Delivered menu items accurately while following customer requests and preferences.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled customer inquiries and concerns with professionalism and courtesy.
- Supported team members during busy hours to maintain smooth operations.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Cleared dishes between courses and after guests finished dining.
- Greeted and welcomed customers, providing them with menus.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Processed payments accurately using cash registers or point-of-sale systems.
- Set up dining room to meet hospitality and service standards.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Followed all safety procedures when handling hot plates or sharp objects.
- Implemented sanitary food handling, holding and service protocols.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
Education
Bachlor of Business -
Australian Institute of Higher Education
Melbourne, VIC10-2025
High School Diploma -
Koshi Saint James Residental Secondary School
Biratchowk08-2024
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Event planning
- POS system operation
- Strong multitasking
- Meal recommendations
- Strong work ethic
- Shift management
- Guest engagement
- Positive and professional
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Limited
Certification
RSA
References
References available upon request.
Timeline
Wait Staff Member
The Boat house
10.2025 - Current
Wait Staff Member
Nepalirica Hotel
01.2025 - 09.2025
Bachlor of Business -
Australian Institute of Higher Education
High School Diploma -
Koshi Saint James Residental Secondary School