Rollo Wilson Kocher
Brunswick,Vic
Summary
I am a motivated service worker with great social skills, communication and customer service. I have a long long history of hospitality, my mum has owned cafe's so I grew up in them, starting dishes at 11, going though every position, e.g Waiter, Barista, Cook and manager. I am dedicated to following health and safety guidelines and handling food items properly. I pursue every opportunity to support team members and proactively address issues. I work incredibly well in stressful situations, and love tackling a good challenge.
Overview
7
7
years of professional experience
Work History
Barista Shift Lead
John Gorilla Cafe
01.2016 - Current
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Controlled food costs and managed inventory.
Education
High School Diploma -
Princes Hill Secondary College
Carlton North, VIC11.2022
Skills
- Customer Needs Assessments
- Proper Storage Procedures
- Production Preparation
- Store Opening and Closing
- Problem Solver
- Customer Loyalty
- Sanitation Guidelines
- Efficient Service
- Staff Management
- Product Promotion
- Logical Reasoning
Timeline
Barista Shift Lead
John Gorilla Cafe
01.2016 - Current
High School Diploma -
Princes Hill Secondary College
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