Roman Key
Airport West,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to demonstrate experience and skills gained and ready to improve. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Novotel Melbourne South Wharf (Hotel & Resorts)
Southbank, VIC
07.2022 - Current
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
Grocery Stocker
Saccas Fine Foods
Essendon, VIC
09.2021 - 07.2022
- Passionate about learning and committed to continual improvement.
- Greeted customers and directed to requested products.
- Supervised and trained new staff in performing census.
- Updated merchandise pricing to match new values and special promotional rates.
- Helped customers locate desired items and transfer oversized items to vehicles.
Intern
Moonee Valley City Council
Moonee Ponds, VIC
02.2021 - 10.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations. (Building & construction Department)
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Generated reports detailing findings and recommendations.
Team Member
Kmart (NZ)
Newmarket, AKL, New Zealand
02.2018 - 09.2018
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Certificate II - TAFFE, Construction
Victoria University
Sunshine, VIC11.2021
High School Diploma -
Mount Alexander College
Flemington, Vic11.2021
Certificate I - VCAL Studies, Construction
Bayside Custom Carpentry
Frankston, VIC10.2021
Skills
- Group work
- Meeting deadlines
- Time management
- Communication / Answering phones
- Supply Restocking
- Maintenance work
- Directing skills
- Computer Skills
- Hospitality services
- Cross-cultural sensitivity
- Reservations
References
- Michael Skea, Church of Jesus Christ of Latter Day Saints - Youth Seminary Teacher, mikeskea@gmail.com, 0450 282 949
- Benjamin King, Bayside Customer Carpentry - Work Placement supervisor, Benjamin.p@optusnet.com.au, 0421 218 242
- John Mammola, Moonee Valley City Council - Coordinator Building Services, mammola@mvcc.vic.gov.au, 0448 980 498
- Mrs Lynn Bentley, Mount Alexander College - VCAL teacher, lynn.bentley2@education.vic.gov.au, 0408 868 980
Hobbies and Interests
- Basketball
- Family time
- Online gaming
- Music
- Socializing
- Language Study
Timeline
Hospitality Worker
Novotel Melbourne South Wharf (Hotel & Resorts)
07.2022 - Current
Grocery Stocker
Saccas Fine Foods
09.2021 - 07.2022
Intern
Moonee Valley City Council
02.2021 - 10.2021
Team Member
Kmart (NZ)
02.2018 - 09.2018
Certificate II - TAFFE, Construction
Victoria University
High School Diploma -
Mount Alexander College
Certificate I - VCAL Studies, Construction
Bayside Custom Carpentry