Romana Ferdows

A smart, respectable, articulate and energetic Customer Service professional who loves getting things right for his customers and making them happily content. I have a long history of offering the highest level of service to clients by communicating face to face, online and over the telephone. My work ethics targets addressing broad range of needs of clients, enhancing self-sufficiency, ensuring financial well being as well as quality of life of clients. The demonstrated track record of mine includes delivering high standard of results for clients and customers, guaranteeing minimal downtime and always looking at the continuous improvement to develop productivity and efficiency. As a team member, I am always Prioritise work and I have acquired high skill on communication both verbal and written with extraordinary attention to detail and strong ability to work under pressure.

Thorough team contributor with strong organisational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.

• Achieved completing task with accuracy and efficiency.
• Collaborated with team of numberin the development of project.
• Achieved result through effectively helping with task.

• Diploma of early childhood education and Care, (Elite college,Australia)
• Master of professional Accounting | (Edith Cowan University)
• PQP extended PIBT
• Bachelor of English Literature | (National university Bangladesh)
• Certificate 3 in Business | Perth Institute of Technology (Navitas)

• Australian Islamic College April 2012 - May 2015 Transport Accountant Officer
• -Exceed Quantitatively metrics on customer satisfaction, customer retention, and volume inquiry.
• -Actively maintained and updated customer accounts in specialized software without error while interacting with customers across email, phone, and social media.
• -Resolve customer problems and complaints by clarifying the issue, explaining the best solutions and following up with the case.
• -Update students and parents database with new customer information and manage data retrieval of current customers, accurately and in a timely manner.
• -Update the other details into the system.
• -Update the route for the new drivers and students while dealing with the payments
• -Develop procedures to increase the efficiency of numerous areas including filling and organizing records to increase our ability to efficiently retain/recover documents, report and records.
• -Deliver high-quality customer service via email support platform ensuring top-level service to continue corporate growth.
• -Handled complex problems and worked with customers to ensure all discrepancies are resolved timely manner.
• -Provided exceptional customer service while assisting with the clients.
• - Always reporting to the business manager regarding the daily accounts receivable and payable invoices
• Blue-fit kids - september (2019-2024)
• - oshc qualified educator looking after kids from (4-12) years old.
• - observing the kids while they are performing any activities.
• -making a friendly relationship to the kids