Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
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ROMEO ARIZABAL

Sydney,Australia

Summary

Accomplished Security & Operations Manager with over 15 years of progressive leadership experience across healthcare, government, corporate, and event environments. Recognised for building strong client relationships, driving compliance, and delivering tailored, high-quality security and operational solutions. Skilled in stakeholder management, team development, risk mitigation, and business continuity, with a proven track record of managing large-scale operations and diverse portfolios across NSW and interstate.

Seasoned Service Manager bringing years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with a passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Manager

ACESGroup
10.2021 - Current
  • Lead operations across healthcare, corporate, and high-profile event venues.
  • Serve as primary client liaison, ensuring service delivery excellence and strong long-term relationships.
  • Implement and enforce site-specific SOPs, policies, and compliance frameworks.
  • Conduct staff training, performance reviews, and coaching to promote professional growth.
  • Develop and manage rosters, oversee payroll accuracy, and align staffing to operational needs.
  • Deliver regular operational reports to senior management and to the client, highlighting key outcomes and risk controls.
  • Conduct internal audits to ensure compliance with contractual and regulatory obligations.

Operations Manager

Dynamic Security & Safety
05.2021 - 10.2021
  • Oversaw multiple contracts across Sydney, with a focus on service delivery and client engagement.
  • Directed daily operations, strengthened client partnerships, and upheld service standards.

Operations & Client Services Manager

Unified Security Group
02.2021 - 05.2021
  • Managed statewide operations, focusing on client satisfaction and consistent operational performance.

State Operations Manager (NSW/ACT)

Bluestar Security
09.2017 - 01.2021
  • Directed security operations across universities, shopping centres, logistics, healthcare, and loss prevention.
  • Managed five Sydney quarantine hotels during the COVID-19 pandemic, ensuring compliance and operational resilience.
  • Delivered risk mitigation strategies and stakeholder reports to align with client objectives.

Operations & Client Services Manager

Global Manpower Solutions
09.2015 - 09.2017
  • Managed operations, rostering, and payroll functions across two states.
  • Ensured contract compliance and service continuity across government and private sector clients.

National Operations Coordinator

Business Risks International (BRI Security)
12.2008 - 09.2015
  • Progressed from Security Officer to a national leadership role.
  • Oversaw rostering, service delivery, and compliance for major accounts across multiple industries.
  • Developed strong leadership and coordination capabilities through national-level operations.

Skills

  • Strategic Operations & Contract Management
  • Stakeholder Engagement & Client Relations
  • Risk Management & Compliance (WHS, legislative)
  • Workforce Planning, Rostering & Payroll Oversight
  • Policy, Procedure & SOP Development
  • Team Leadership, Mentoring & Performance Management
  • Incident Response & Crisis Management
  • Audit, Reporting & Continuous Improvement
  • Team leadership
  • Positive attitude
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • Quality assurance
  • KPI monitoring
  • Workplace safety
  • Documentation and reporting
  • Staff motivation
  • New employee hiring

Accomplishments

    Successfully delivered large-scale staffing solutions for quarantine hotels across the Sydney Local Health District by providing the right personnel with the right attitude within a short timeframe, ensuring compliance, seamless operations, and a highly satisfied client throughout the entire period

Certification

  • Certificate IV in Leadership & Management
  • Certificate II in Security Operations
  • NSW Security Licence (Classes 1A, 1E, 2B, 2C)
  • First Aid & CPR Certification
  • Emergency Department Violence Prevention Management (2019)

Timeline

Service Manager

ACESGroup
10.2021 - Current

Operations Manager

Dynamic Security & Safety
05.2021 - 10.2021

Operations & Client Services Manager

Unified Security Group
02.2021 - 05.2021

State Operations Manager (NSW/ACT)

Bluestar Security
09.2017 - 01.2021

Operations & Client Services Manager

Global Manpower Solutions
09.2015 - 09.2017

National Operations Coordinator

Business Risks International (BRI Security)
12.2008 - 09.2015
ROMEO ARIZABAL