ROMEO ARIZABAL
Sydney,Australia
Summary
Accomplished Security & Operations Manager with over 15 years of progressive leadership experience across healthcare, government, corporate, and event environments. Recognised for building strong client relationships, driving compliance, and delivering tailored, high-quality security and operational solutions. Skilled in stakeholder management, team development, risk mitigation, and business continuity, with a proven track record of managing large-scale operations and diverse portfolios across NSW and interstate.
Seasoned Service Manager bringing years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with a passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
ACESGroup
10.2021 - Current
- Lead operations across healthcare, corporate, and high-profile event venues.
- Serve as primary client liaison, ensuring service delivery excellence and strong long-term relationships.
- Implement and enforce site-specific SOPs, policies, and compliance frameworks.
- Conduct staff training, performance reviews, and coaching to promote professional growth.
- Develop and manage rosters, oversee payroll accuracy, and align staffing to operational needs.
- Deliver regular operational reports to senior management and to the client, highlighting key outcomes and risk controls.
- Conduct internal audits to ensure compliance with contractual and regulatory obligations.
Operations Manager
Dynamic Security & Safety
05.2021 - 10.2021
- Oversaw multiple contracts across Sydney, with a focus on service delivery and client engagement.
- Directed daily operations, strengthened client partnerships, and upheld service standards.
Operations & Client Services Manager
Unified Security Group
02.2021 - 05.2021
- Managed statewide operations, focusing on client satisfaction and consistent operational performance.
State Operations Manager (NSW/ACT)
Bluestar Security
09.2017 - 01.2021
- Directed security operations across universities, shopping centres, logistics, healthcare, and loss prevention.
- Managed five Sydney quarantine hotels during the COVID-19 pandemic, ensuring compliance and operational resilience.
- Delivered risk mitigation strategies and stakeholder reports to align with client objectives.
Operations & Client Services Manager
Global Manpower Solutions
09.2015 - 09.2017
- Managed operations, rostering, and payroll functions across two states.
- Ensured contract compliance and service continuity across government and private sector clients.
National Operations Coordinator
Business Risks International (BRI Security)
12.2008 - 09.2015
- Progressed from Security Officer to a national leadership role.
- Oversaw rostering, service delivery, and compliance for major accounts across multiple industries.
- Developed strong leadership and coordination capabilities through national-level operations.
Skills
- Strategic Operations & Contract Management
- Stakeholder Engagement & Client Relations
- Risk Management & Compliance (WHS, legislative)
- Workforce Planning, Rostering & Payroll Oversight
- Policy, Procedure & SOP Development
- Team Leadership, Mentoring & Performance Management
- Incident Response & Crisis Management
- Audit, Reporting & Continuous Improvement
- Team leadership
- Positive attitude
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Staff motivation
- New employee hiring
Accomplishments
Successfully delivered large-scale staffing solutions for quarantine hotels across the Sydney Local Health District by providing the right personnel with the right attitude within a short timeframe, ensuring compliance, seamless operations, and a highly satisfied client throughout the entire period
Certification
- Certificate IV in Leadership & Management
- Certificate II in Security Operations
- NSW Security Licence (Classes 1A, 1E, 2B, 2C)
- First Aid & CPR Certification
- Emergency Department Violence Prevention Management (2019)
Timeline
Service Manager
ACESGroup
10.2021 - Current
Operations Manager
Dynamic Security & Safety
05.2021 - 10.2021
Operations & Client Services Manager
Unified Security Group
02.2021 - 05.2021
State Operations Manager (NSW/ACT)
Bluestar Security
09.2017 - 01.2021
Operations & Client Services Manager
Global Manpower Solutions
09.2015 - 09.2017
National Operations Coordinator
Business Risks International (BRI Security)
12.2008 - 09.2015