I am a motivated and dedicated professional who ensures that all processes contributing to quality assurance and quality compliance are completed in a timely manner and to the required standards. I have good communicational and interpersonal skills and experience working in a regulated GMP/GLP environment to contribute positively towards my employer's corporate guidelines and regulations.
Overview
12
12
years of professional experience
Work History
Quality Systems Co-ordinator or 2IC
Good Food Partners
Melbourne, Victoria
11.2017 - 03.2019
Prepare and maintain Quality Systems, Procedures and Work Instructions, which include Quality and Operational Pre-requisite Programs such as: QA Verification Schedule, HACCP Management, Allergen Management, Approved Supplier Program, Internal Auditing Program, Environmental Monitoring Program, Validation and Verification Program, Cleaning and Hygiene Program, Calibration and Preventative Maintenance Program
Active participation and assisting Risk and Quality Executive in hosting external customers on-site and other quality and food safety audits i.e
ACO Standards, BRC, SQF- including WQA and ALDI Standards, Coles CFMSR Standards, AQIS, HALAL, KOSHER and Knox City Council
Participate in external supplier audits to assist Approved Supplier Program and support Procurement for approval and purchase of new raw materials and reduce foreign object complaints
Perform Investigation, root cause analysis and provide necessary corrective actions to quality and food safety customer complaints and non-conformances
Ensure that all parties follow the in-house positive release program and manage the relationship with external testing partners
Timely closure of Quality Holds (Raw Materials and Finished Products) and assist constructive solutions to production on rework procedures without compromising the quality of the product, wastage and labour cost involved
Effective running of Testing Program: Environmental, External Product Testing and Investigation
Lead and assist QA Specialists in maintenance of monthly QA Verification Schedule, collecting retention samples and checking production records, hosting sensory assessment panels with participation of relevant stakeholders and product evaluation on a daily-basis, chemicals and lab consumable inventories, preparation of Microbiological and Chemistry Testing samples and analysis of raw materials and finished product results and maintain housekeeping standard of retention sample room
Help co-ordinate Pest Control on site
Assist Human Resource and Safety Executive with Quality and Food Safety Induction Training for new casuals and full -time production employees, Refresher GMP and Allergen Training, introduction to HACCP and CCP verification training
Maintenance of QA training and competency assessment records
Assist, co-ordinate and an acting link between Technical, NPD and Operational Departments on product development of new products, release and maintenance of specification for new and existing products, handling and covering regulatory issues with Food Standards Code such as Country of Origin Labelling, VITAL Assessment, Allergen Labelling, NIP Validation, Cleaning, Product scheduling, identifying key targets and risks of potential new projects
Manage Cleaning Program along with the co-ordination of Cleaning Supervisor in procedures, training, calibration and feedback.
Quality Assurance Coordinator
PepsiCo Australia & New Zealand
Regency Park, South Australia
07.2015 - 10.2017
All Raw Material deliveries are received, audited and quality tested in a timely manner and driving continuous improvement with external suppliers
Manage all calibrations and maintenance associated with analytical equipment – in-line, laboratory and production areas
Manage the purchasing and payments of all laboratory consumables
High Level Knowledge in the use of SAP software for quality and raw material management
Perform Quality audits and Safety inspections to meet all regulatory, customer and company requirements (HACCP & GMP)
Manage the documents, reports, and files related to the implementation of New Products and Promotional activities relating to manufacturing
Prepare presentations – DOQ, Safety Inspection and any other Quality related as requested
Manage all Regulatory and Quality Holds
Prepare Quality KPI reports and deliver to stakeholders in a timely manner
Manage Central Laboratory Technicians and tasks
Coverage of Central Laboratory Technicians duties during absence
Perform sanitation sign -off of all production and packaging lines after cleaning and providing corrective actions to minimise re-clean and non-conformances
Actively support R&D and National Quality Manager with requests
Manage Laboratory waste and systems
Comply with the Site Good Manufacturing Policy to ensure the food safety of product.
Quality Assurance - Chemist
Carlton United Brewery
Abbotsford, Melbourne, Victoria
05.2014 - 06.2015
Daily analysis of beer chemistry by using, calibrating, maintaining and troubleshooting the following equipment: UV-spectrophotometers, pH meters, density and alcohol analyzers, HPLC, GC-chromatography, C - TPO (Total Package Oxygen) analyzers, High pressure steam autoclaves, distillation apparatus, Gravity (scale) devices, digital and mercury thermometers, incubators, water baths and conductivity meters
Provide necessary adjustments to the production staff to bring the beer on target and specification
Record or compile test results into SAP and prepare graphs, charts or reports
Mix, blend or cultivate ingredients to make reagents
Contributing to the sensory analysis program
Performing internal audits and safety walks with response to GMP standards
Environmental monitoring
Order supplies needed to maintain inventories in laboratories and general housekeeping under 5S standards
Creating, maintaining and reviewing HACCP, QA policies and SOPs
Training the production team in QA processes and testing.
Quality Assurance Officer
Dairy Crest Limited
Nuneaton, U.K
11.2010 - 11.2011
To own and continuously improve the Good Manufacturing Practice (GMP)
To communicate, influence, train and enthuse other team members in food safety and quality
Quality Control checks along the production and packaging line (traceability)
Carry out and perform microbiological and chemical sampling and investigate out of specification results or adverse trends, implementing corrective actions
To ensure cleaning levels meet required standards by working with the team, auditing, visual inspection, hygiene and ATP swabbing, implementing corrective actions as required
To assist in the management and maintenance of the Food Safety and Quality Management system
Auditing of the Food Safety and Quality Management System as defined by the internal auditing plan
To work within the team to ensure compliance with factory and legal standards and prevention of quality incidents
Maintaining the positive release and hold processes
To support food safety and quality aspects of product launches, equipment purchases and any changes to the facility.
Quality Assurance Officer
Kellogg’s Company of Great Britain Ltd
Wrexham, Wales, U.K
08.2007 - 08.2008
Creating and maintaining HACCP, QA policies and SOPs to BRC standards
Inbound Raw Good Inspection and weighing raw material samples
Chemical analysis of raw and finished goods under Good Manufacturing and Lab Practices using main techniques i.e HPLC and GC chromatography
Maintaining the positive release and hold processes
Environmental monitoring
HACCP System creation, revision, modification, and implementation
Liaising with key customers, suppliers, and staff
Assign duties and responsibilities to the Sanitation Team
Inspection and reporting cleanliness of the facility
Conduct internal and external audits
To assist with housekeeping, ordering and stock control of the laboratory
Investigating customer complaints.
Senior Quality Assurance Supervisor or 2IC
Inghams Enterprises
Thomastown, Victoria
05.2019
Supervising and managing the Quality Assurance team
Assisting the Quality Assurance Manager to lead the site Product Pride Program within operations
Manage verification schedules in line with HACCP and Quality Manual requirements
Collate and review quality testing results and ensuring effective corrective actions and preventative measures are implemented in a timely fashion
Verifying that products are manufactured according to quality specifications
Identifying and escalating animal welfare, food safety, and quality issues
Investigating and responding to customer complaints and non-conformances
Coaching and providing training to Quality and Processing employees to ensure an accurate understanding of, and adherence to, animal welfare, food safety & quality standards and ensure compliance with Inghams Minimum Standard Procedures
Conducting new product and process trials as required
Contributing positively to the team environment, fostering open communication and actively seeking feedback
Being self-accountable for achieving expected outcomes, delivering on individual and team goals
Participating in development opportunities, coaching conversations and take responsibility for your own growth
Following the safety rules; Identify hazards and risks and escalate as needed
Assisting Quality Assurance Manager with internal and external auditing program
Partnering with Operations to ensure compliance and drive improvement programs
Effective communication with Site Operations Leadership Team
Prepare QA weekly reports.
Education
MSc. (Hons.) Biotechnology -
Deakin University
04.2014
BSc. (Hons.) Biotechnology -
John Moore’s University
09.2009
Essential Skills
Management Skills -responsible for the day-to-day running of the central laboratory, maintain targets and reduce supplier and customer complaints, manage external contractors onsite: service, repair and calibration, maintain QA procedures and standards in production level and provide quality related constructive feedback and solutions across NPD, Technical and Operational Department.
Multitask and Organisational Skills - By planning and delegating internal and external audits and findings, Daily Product Sampling and maintaining QA documents, Training Records and Production records.
Analytical and Process Improvement: Able to provide insight and quickly identify the opportunities of growth and improvement through data and trend analysis. Proven experience identifying and deploying process improvements.
Presentation & Communication Skills – Hosting important suppliers, customers and quality certified external auditors on-site, presentation of external audit findings and support corrective actions to relevant stakeholders in Technical and Operations and communicate training KPI to QA Technicians and production operators.
Excellent IT skills- Microsoft Office: including Word, Excel, and PowerPoint (Intermediate Level). Super User in SAP and PRONTO software (quality and raw material management).
Professional Development
03/2024, SAI Global Quality Assurance and Food Safety Management
02/2023, AIM Certification In Leadership and Strategy-Risk Management
06/2022, SAI Global CQA CFMSR 3 Day Supplier Training
09/2019, SAI Global Root Cause Analysis - Quality Management
01/2019, Innovations in Food Safety, Traceability and Processing Technology - Forum 2019
10/2018, Victorian Chamber of Commerce The Effective New Manager
06/2017, PepsiCo University Allergen Management
06/2016, AIBI Food Safety Training and Auditing
06/2012, New Futures Training Apply First Aid HLTFA301C
07/2011, 3M Limited Effective Hygiene Monitoring
06/2011, LRQA Business Assurance Tutored Audit Training Course
05/2011, LRQA Business Assurance Internal QMS Auditor Training (ISO 9001:2008)
05/2011, Campden BRI HACCP-Advanced (BRC and EFSIS standards)
02/2011, ECOLAB Chemical Handling- Safety First Training Course
02/2011, Envesca Food Safety for Manufacturing
09/2007, The Royal Society for the Promotion of Health Fundamentals of HACCP
Attributes
Hard working, eager to learn.
Work well as a part of team as well as individually.