Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Ronald Le

St Albans,VIC

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level IT Technician position. Ready to help the team achieve company goals.

Overview

6
6
years of professional experience

Work History

Passenger Service Delivery Agent

Dnata
12.2021 - Current
  • Executed in-person customer services with courtesy and amiability
  • Responded to customer inquiries with utmost respect
  • Weighed and registered baggage
  • Facilitated passenger check-ins for flights
  • Contributed to stock control and equipment upkeep
  • Conducted identity checks with a high level of professional expertise, encompassing passports, visas, and COVID-19 documents
  • Upheld health and safety standards
  • Resolved customer complaints professionally by providing prompt solutions or escalating issues when necessary.
  • Collaborated with team members to optimize route planning and improve overall service quality.
  • Handled fragile items with care to minimize damages during transit and uphold the company's reputation for reliable service.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Officer

Australia Post
01.2019 - 02.2019
  • Delivered exceptional customer services
  • Executed comprehensive identity checks, covering driver's licenses, passports, and other identity documents
  • Clarified customer queries effectively
  • Accurately managed cash advances, involving the handling and processing of cash, cheques, credit cards, and EFTPOS
  • Oversaw equipment and maintain stock control
  • Upheld and ensured the maintenance of quality standards
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Assistant

Brimbank Library
09.2018 - 09.2018
  • Scanned, and organized books onto their designated shelves
  • Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Bachelor of Computer Science - Cybersecurity

Swinburne University of Technology
Hawthorn, VIC
03.2024

VCE Secondary Certificate -

St Albans Secondary College
Saint Albans, VIC
12.2020

Skills

  • Email Systems
  • Friendly, Positive Attitude
  • Cultural Awareness
  • Networking
  • Professional and mature
  • Fast Learner
  • Store maintenance
  • Calm Under Pressure
  • Problem-solving abilities
  • Administrative Support
  • Computer Skills
  • Customer Service
  • Baggage handling
  • Microsoft Word
  • Quality Assurance
  • Experienced in Web Application Firewalls production
  • Check-in procedures and processes

Languages

English
Vietnamese

References

  • Ms. Linh Nguyen, Postal Manager, Sunshine West Post Office, 76 Glengala Road, Sunshine West, VIC, 3020, 03 9310 2999
  • Mr. Kenneth Nguyen, Service Delivery Supervisor, dnata Australia, L2, T2 Melbourne Airport International Terminal, 03 9946 7603

Timeline

Passenger Service Delivery Agent

Dnata
12.2021 - Current

Customer Service Officer

Australia Post
01.2019 - 02.2019

Assistant

Brimbank Library
09.2018 - 09.2018

Bachelor of Computer Science - Cybersecurity

Swinburne University of Technology

VCE Secondary Certificate -

St Albans Secondary College

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Ronald Le