RONALD LE
St Albans
Summary
Dynamic professional with over three years of experience in customer service and operational efficiency, dedicated to enhancing organizational performance. Expertise in delivering exceptional service and managing stock control while upholding health and safety standards. Known for adapting quickly to new challenges and collaborating effectively with team members to optimize service delivery. A strong commitment to customer satisfaction drives the ability to resolve inquiries and complaints promptly. Eager to leverage these skills in an IT role to contribute meaningfully to team objectives.
Overview
7
7
years of professional experience
Work History
Passenger Service Delivery Agent
Dnata
12.2021 - Current
- Executed in-person customer service with courtesy and professionalism
- Responded to customer inquiries and resolved complaints by providing prompt solutions
- Facilitated passenger check-ins and conducted identity checks, ensuring compliance with regulations
- Contributed to stock control, equipment upkeep, and optimized route planning for improved service quality
- Uphold health and safety standards while handling fragile items with care to maintain the company's reputation
Customer Service Officer
Australia Post
01.2019 - 02.2019
- Delivered exceptional customer service, enhancing customer satisfaction through effective issue resolution
- Executed comprehensive identity checks for passports, driver's licenses, and other documents
- Managed cash transactions, ensuring accuracy in processing cash, cheques, cards, and EFTPOS
- Oversaw equipment maintenance and stock control, implementing efficient inventory management practices
- Conducted quality assurance checks, upholding and improving service delivery standards
Assistant
Brimbank Library
09.2018 - 09.2018
- Scanned and organized books onto designated shelves
- Enhanced customer satisfaction by addressing inquiries and resolving issues efficiently
- Streamlined daily operations by following management instructions for paperwork and data entry
- Collaborated with team members to foster a positive work environment
- Assisted with inventory management and stock control to ensure resource availability
Education
Bachelor of Computer Science - Cybersecurity
Swinburne University of Technology
Hawthorn, VIC06.2024
VCE Secondary Certificate - undefined
St Albans Secondary College
Saint Albans, VIC12.2020
Skills
- Effective Time Management
- Ability to Work in a Team
- Ability to Work Under Pressure
- Customer Service
- Self Motivation
- Adaptability
- Computer Security
- Quality Management
- Data Entry Skills
- Microsoft Word
- Firewalls Application
- Intermediate Web Applications
- Amadeus CRS
- Diversity Awareness
- Hard Work and Dedication
- Management of Stress
- Networking Skills
- Positive Attitude
- Problem Solving
- Troubleshoot service issues
Languages
English
Vietnamese
Timeline
Passenger Service Delivery Agent
Dnata
12.2021 - Current
Customer Service Officer
Australia Post
01.2019 - 02.2019
Assistant
Brimbank Library
09.2018 - 09.2018
VCE Secondary Certificate - undefined
St Albans Secondary College
Bachelor of Computer Science - Cybersecurity
Swinburne University of Technology
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