Elsabe Pieters
Beaconsfield,QLD
Summary
I want to build a career that offers me challenges and growth with opportunities to enrich my knowledge and skills while contributing my best to the company I work for. Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
22
22
years of professional experience
Work History
Housekeeping Manager
Oaks Carlyle Suites
01.2023 - Current
- Manage staff
- Weekly Rostering
- Complete the daily allocation and summery sheets
- Day to day admin duties
- Inspecting rooms after it’s been cleaned
- Deal with guest enquiries
- Order stock and complete and submit stock takes
- Greet and acknowledge guests
- Help with CAC and Houseperson duties
Room Attendant and Inspecting/Quality check rooms and villas
Hunter Valley Crowne Plaza Resort
03.2021 - 11.2022
- Clean and service assigned rooms or areas according to established standards
- Handle and store chemicals in line with department regulations
- Greet and acknowledge guests
- Report to supervisor needed repairs of unsafe conditions
- Always follow established safety procedures
- Respond to guest complaints, special requests and take action to ensure guest satisfaction
- Regularly assist with deep cleaning projects
- Assist with other duties as assigned
- Inspecting rooms and villas after it’s been cleaned.
Customer Service Representative
MTN Direct (MTN South Africa)
07.2010 - 06.2011
- Assisting customers with queries in a professional and friendly manner
- Sales and after sales service
- Processing new contracts and renewals
- Administration including banking, stock take, stock ordering and receiving and general office duties.
Customer Service Representative
Alfagranite (MTN Dealer South Africa)
02.2008 - 06.2010
- Assisting customers with queries in a professional and friendly manner
- Sales and after sales service
- Processing new contracts and renewals
- Administration including banking, stock take, stock ordering and receiving and general office duties
Store Supervisor
Mobile Solutions (MTN South Africa)
02.2006 - 02.2008
- Assisting customers with queries in a professional and friendly manner
- Sales and after sales service
- Processing new contracts and renewals
- Administration including finalize banking reports for auditing, Stock take, Stock ordering and receiving
- Leaded the team
Customer Service Representative
Brilliant Cellular (MTN Dealer South Africa)
10.2002 - 02.2006
- Assisting customers with queries in a professional and friendly manner
- Sales and after sales service
- Processing new contracts and renewals
- Administration including Banking, banking reports, Order and Receiving stock, Stock take, day end reports.
Education
HIGH SCHOOL JOHN VORSTER - NIGEL (SOUTH AFRICA)
Skills
- Competent computer skills
- Retail experience
- Hospitality experience
- Fast learner
- Bilingual - English and Afrikaans
Timeline
Housekeeping Manager
Oaks Carlyle Suites
01.2023 - Current
Room Attendant and Inspecting/Quality check rooms and villas
Hunter Valley Crowne Plaza Resort
03.2021 - 11.2022
Customer Service Representative
MTN Direct (MTN South Africa)
07.2010 - 06.2011
Customer Service Representative
Alfagranite (MTN Dealer South Africa)
02.2008 - 06.2010
Store Supervisor
Mobile Solutions (MTN South Africa)
02.2006 - 02.2008
Customer Service Representative
Brilliant Cellular (MTN Dealer South Africa)
10.2002 - 02.2006
HIGH SCHOOL JOHN VORSTER - NIGEL (SOUTH AFRICA)
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