Ronette Mandingiado
Adelaide,SA
Summary
Motivated professional with extensive experience in hospitality and customer service. Exceptional communication and problem-solving skills drive team success and enhance customer satisfaction. Proven ability to adhere to food safety regulations while maintaining high service standards.
Overview
10
10
years of professional experience
6042
6042
years of post-secondary education
Work History
Catering Attendant
Dubai National Air Travel Agency
Adelaide Airport, SA
02.2023 - Current
- Adhered to safety protocols, preventing germ spread during food handling and service practices.
- Prepared diverse menu options for economy class, specializing in business class for Qantas.
- Supported chefs in food preparation, ensuring precise plating and presentation of dishes.
- Maintained sanitation and hygiene standards across kitchen operations to ensure food safety.
- Checked food temperatures and accurately recorded time and expiration details.
- Packed and labeled food items to facilitate accurate and timely dispatch.
- Collaborated with team members to streamline kitchen operations and enhance efficiency.
Inventory Checker - Casual
Retail Grocery Inventory Services (RGIS)
Brisbane, QLD
09.2018 - 11.2019
- Maintained accurate inventory levels through meticulous monitoring and record-keeping.
- Compiled detailed stock reports to provide insights on inventory status.
- Conducted inventory cycle counts, identifying discrepancies for resolution.
- Monitored stock levels regularly to ensure accuracy in inventory records.
Housekeeping Supervisor
The Westin Brisbane
Brisbane City, QLD
08.2017 - 10.2019
- Conducted inspections of guest rooms to ensure quality and compliance with hotel policies.
- Addressed guest inquiries and concerns to promote customer satisfaction.
- Supervised housekeeping staff to optimize service quality and performance.
- Maintained records of room assignments, special requests, and occupancy status.
- Trained new employees on housekeeping best practices and safety protocols.
Customer Service
Adelaide Ice Pty Ltd
Regency Park, SA
01.2016 - 06.2017
- Processed orders accurately while delivering exceptional customer service.
- Resolved customer service issues promptly to enhance client satisfaction.
- Maintained comprehensive records of customer interactions, inquiries, complaints, and actions taken.
- Created detailed documentation for all customer service activities to ensure consistency.
- Assisted staff in organizing files and managing databases effectively.
- Assigned tasks to office staff, aligning efforts with operational priorities.
Education
Certificate III - Business Management
Real Institute
Brisbane, QLD, AustraliaCertificate - Computer Science
Information Technology
PhilippinesBachelor of Science - Psychology
Pasig Catholic College
PhilippinesSkills
- Food safety compliance and sanitation
- Training and development
- Record keeping and portion control
- Food presentation and preparation
- Hand-eye coordination
- Allergen awareness
- Quality assurance
- Interpersonal relations
- Microsoft Word and Excel
References
- Emma Kate Fong, Cold Production Team Leader, 0439 204 703
- Chef Kumar Sivan Pillai, Hot Kitchen Team Leader, 0412 942 928
Timeline
Catering Attendant
Dubai National Air Travel Agency
02.2023 - Current
Inventory Checker - Casual
Retail Grocery Inventory Services (RGIS)
09.2018 - 11.2019
Housekeeping Supervisor
The Westin Brisbane
08.2017 - 10.2019
Customer Service
Adelaide Ice Pty Ltd
01.2016 - 06.2017
Certificate III - Business Management
Real Institute
Certificate - Computer Science
Information Technology
Bachelor of Science - Psychology
Pasig Catholic College