Raunak (Ronny) Arora
Software Engineer | Undergraduate 2nd Year
25A Baddesley Way, Canningvale,
Summary
Passionate Software Engineering student dedicated to improving skills through hands-on learning and development work. Intermediate level in Python, C and Java programming languages with Unit Testing and Debugging skills to produce clean code. Adept at using Data Structures and writing algorithms. Knowledge catering to Cisco Packet Tracer, Disaster Recovery and Contingency Plans for Data Security and Recovery. Well-organized and collaborative team player with strong communication and analytical skills. Aiming to seek internship that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Tech Sale Specialist
JB Hifi
10.2023 - Current
- Proposed tailored IT solutions that resonated with client's requirements resulting in an increased number of closed sales.
- Enhanced customer loyalty and increase in tech sales through attentive service, maintaining strong client relationship and regular follow-ups thus leading to repeat business and referrals.
- Trained junior team members on effective sales techniques, contributing to overall team performance improvement.
- Established trust-based relationships with stakeholders by tracking customer and supply chain details for precise and timely fulfillment of the orders.
- Organized successful product demonstrations, clarified customer queries and delivered presentations thus influencing the customer's purchase decision positively.
- Collaborated with technical teams in Telstra through JB Hifi to provide customized network plans for clients, resulting in increased customer satisfaction.
Sales Team Member
Spotlight, Innaloo, WA
01.2023 - 09.2023
- Maintained organized and presentable merchandise to drive continuous sales by assisting customers to locate products efficiently.
- Resolved customer queries about sizing, accessories, merchandise care and facilitated product return or exchange as required by providing them with prompt response.
- Evaluated inventory and delivery needs through optimized strategies to meet customer demands by maintaining latest inventory count in database using company inventory management software.
- Managed customer accounts and used customer insights to develop innovative sales strategies and secure customer satisfaction through outstanding service delivery.
Front of House Team Member
Lazy Moes
01.2022 - 01.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders by registering guest information in database to maintain accuracy and tracking information.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Computing - Software Engineering
Curtin University
02.2024 - Current
Diploma of Information Technology - Software Engineering
Curtin College
02.2023 - 01.2024
Year 12 - Victorian Certificate of Education (VCE)
Victoria University Secondary College
01.2022 - 12.2022
Skills
Software Development & Documentation - Intermediate
Requirements Definition - Expert
User Training & Support - Intermediate
Team Collaboration & Problem-solving Skills - Expert
Interpersonal & Time Management Skills - Expert
Microsoft Office - Intermediate
Object-Oriented Programming - Intermediate
Testing and Debugging - Beginner
Programming Languages: Java, C, Python - Intermediate
Algorithms and Data Structures - Intermediate
Operating System Concepts - Intermediate
Accomplishments
- Participated in 2 COMSSA Hackathon to provide innovative solution for a space program and mitigate effects of changing climate "Astro Renaissance" and "Earth's Ultimatum". The team was led by me and we won the title for the most innovative and most phyrric solution.
- Ranked top in the class for Fundamentals of Programming, Introduction to Software Engineering, Computer Systems, Fundamental Concepts of Data Security and Data Structures and Algorithms.
- Promoted from being a casual staff at JB Hi-Fi to a permanent part time tech sales associate and gaining networking skills related to Telstra services and other telecommunication services.
Timeline
Bachelor of Computing - Software Engineering
Curtin University
02.2024 - Current
Tech Sale Specialist
JB Hifi
10.2023 - Current
Diploma of Information Technology - Software Engineering
Curtin College
02.2023 - 01.2024
Sales Team Member
Spotlight, Innaloo, WA
01.2023 - 09.2023
Front of House Team Member
Lazy Moes
01.2022 - 01.2023
Year 12 - Victorian Certificate of Education (VCE)
Victoria University Secondary College
01.2022 - 12.2022