Roopa Puttappa
North Strathfield,NSW
Summary
Detail-oriented professional with expertise in packing machinery operation and quality assurance. Strengthens team collaboration and enforces safety compliance to reduce waste. Resolves problems effectively and communicates clearly to uphold standards in fast-paced environments. Focused on driving results in the FMCG food industry.
Overview
11
11
years of professional experience
Work History
Process Worker
GOODMAN FIELDER
Erskine Park/ Moorebank, Australia
09.2014 - 02.2023
- Inspected products for quality, ensuring only compliant items were packaged.
- Inspected packed items for any damages or defects before sealing.
- Operated packing machinery to prepare products for distribution.
- Followed safety protocols during packing operations.
- Maintained cleanliness and organization of packing area.
- Cleaned work area regularly throughout shift ensuring it is free from debris or hazardous materials.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Collaborated with team members to meet production schedules.
- Trained new employees on packing procedures to enhance team efficiency.
- Assisted colleagues with various tasks to ensure smooth operations.
- Reported defective materials to supervisors, facilitating prompt resolution.
Customer Service Representative
UDAYA SUPER MARKET
Liverpool, Australia
03.2012 - 09.2014
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers warmly at entry to create a welcoming atmosphere. and provided friendly customer service.
- Resolved customer complaints professionally, ensuring timely issue resolution.
- Resolved customer complaints in a professional manner.
- Responded to incoming customer calls about product availability and store locations, providing accurate information.
- Managed cash register operations, ensuring accurate cash handling.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and orderliness of checkout area for safety.
- Organized merchandise displays to enhance customer shopping experience.
- Worked with team members to streamline workflow and enhance service speed.
- Assisted co-workers with various tasks to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Administrative Assistant
HINDUSTAN LEVER LIMITED
, India
- Managed incoming calls, emails, and inquiries with professionalism, enhancing customer satisfaction and communication.
- Drafted internal communications and official correspondence for various departments.
- Organized office supplies inventory and maintained procurement processes efficiently.
- Supported onboarding processes for new hires by preparing materials and schedules.
- Collaborated with cross-functional teams to streamline administrative procedures effectively.
- Recorded and organized data in spreadsheets using Microsoft Excel, maintaining data integrity and accessibility.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled product lists based on customer orders and specifications, ensuring accurate transfer to packaging department.
Education
Bachelor of Commerce -
APS College of Commerce
INDIASkills
- Good communication skills
- Organization skills
- Experience in the FMCG food industry
- Knowledge of HACCP
- Packing machinery operation
- Attention to detail
- Time management
- Task prioritization
- Adaptability
- Problem resolution
- Effective communication
- Package assembly
- Employee training
- Safety compliance
- Team collaboration
- Cash handling
- Knowledge of GMP
- Quality checking of finished products
- Customer service experience
Disclaimer
I do, hereby declare that the above mentioned statement is true to the best of my knowledge.
Overseas Experience
- Diploma Polytechnic College of Hassan, India, Field officer, Enrolling students for different categories of free courses
- Taluk Office of Hassan, India, Accountant, Data entry, Letter typing, Account maintenance
- Hindustan Lever Limited, India, Warehouse/Distribution Centre, Making list of products according to customer's order and requirements and sending them to packaging department
Tickets And Certificates
- Bachelor of Commerce, India
- Car License, Unrestricted
Timeline
Process Worker
GOODMAN FIELDER
09.2014 - 02.2023
Customer Service Representative
UDAYA SUPER MARKET
03.2012 - 09.2014
Administrative Assistant
HINDUSTAN LEVER LIMITED
Bachelor of Commerce -
APS College of Commerce